What you will do?
Field IT Specialists provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise and Business Unit projects and initiatives.
How you will do it?
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Conduct hardware installation and provide ongoing support (e.g., PCs, tablets, mobility devices, printers, specialized devices)
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Provide software support and local infrastructure service support (e.g., server, network and VOIP)
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Assist in identifying and capturing Enterprise and BU project demand (e.g., planned & unplanned)
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Provide Tech Hut services in region
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Execute PC lifecycle management and perform asset management tasks as required by Corporate IT
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Provide onsite Smart Hands (e.g., support and liaison with 3rd party & internal JCI Support teams)
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Support Identity and Access Management requests (e.g., provisioning, deprovisioning, access validation, authentication, network share, and troubleshooting)
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Support local IT security compliance (e.g., commsroom set-up, maintenance, and access) as needed
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Assist compliance teams with audit tasks
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Provide satellite office support and travel for field visits, when needed
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Support vendor management as needed
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Support IT procurement as needed
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Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem
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Deliver Field IT Services in accordance with SLT’s using JCI Service Management toolset
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Proactively communicate and provide updates to customers
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Provide differentiated SLAs for customer-related requests or incidents.
What we look for ?
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Degree in Computer Science or related field is preferred, or equivalent experience
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5 years of IT Support experience is preferred
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Industry Certifications i.e. MS Certified IT Professional (MCITP); MS Certified Technology Specialist (MCTS); Information Systems Professional (ISP); or CompTIA (A+; Network+, Security+) are highly preferred
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Excellent written and verbal communication skills
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Strong customer service skills – friendly, approachable, and motivated with a strong work ethic and high degree of integrity
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Good team player, self-starter, fast learner, problem solver
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Ability to work independently
To apply for this job please visit itjobpro.com.