Sr. Application Support Engineer – Supply Chain WM
Charlotte, NC 28217
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The Sr Application Support Engineer will be responsible for supporting Belk Supply Chain Applications WM and any 3rd party integrations. The role would require partnering with peers, business stakeholders, software & services provider, and colleagues from within and outside the application support team, to maintain and support the application, analyze and troubleshoot the production problems, and perform minor and major enhancements.
Work collaboratively with IT and business team members to resolve the production issues.
Troubleshoot production issues of different criticalities with appropriate urgency and maintain the application uptime as per defined SLAs
Support production deployments, break-fixes and releases
Maintain Production Environments
Perform incident resolution against established SLAs and ensure proper documentation (SOP) of the solution procedure. Support production deployments, break-fixes and releases
Round the clock the commitment to maintain the application availability against business SLAs.
Proactively identify, diagnose, take corrective action and resolve application system incidents and problems
Participate in planning sessions regarding application, hardware and software changes. Actively engaged in pre- and post- implementation reviews.
Perform & oversee the troubleshooting, bug fixing, testing, and production deployment activities
Prepare technical designs for modifications and integrations to applications to support business processes and requirements
Perform & oversee development and testing for major and minor enhancements
Handle service request queue monitor and fulfill business and product support requests
Prepare and execute unit/system test scripts to verify business logic of new or modified programs
Technical handover of new applications/enhancements from Project team to Production Support
Collaborate closely with IT team and vendors to understand the architecture and design and as warranted submit change requests for system improvements
Document, communicate and escalate technical issues, manage to resolution and articulate business impact
Comply with and help create/update policies and procedures, including standard operating procedure (SOP).
Provides estimates for work effort required
Coordinates with Architects to maintain all technical documentation including technical design specifications, diagrams, flows, and configuration changes
Designs and develops some support fixes, small enhancements and problem resolutions
Provide expertise for incident workarounds
Software Configuration: Ability to: Configure applications and test platform-specific versions of one or more retail applications.
Minimum Education & Experience:
Bachelor’s degree required
8 to 10 + years’ experience as Senior System Analyst or other similar technology position; retail domain is a must
Experience supporting complex systems, troubleshooting production issues
Experience with 3rd party vendors, consultants/contractors and working with off shore providers
Knowledge / Skills Requirements:
Experience in Production Support, Maintenance and Enhancement of Supply Chain Applications
Should have supported at-least ‘4’ end to end Implementations or have ‘0 to 4′ Years’ experience on Manhattan WMi system.
Knowledge on ALDON Code Management System.
Proficiency in RPG/AS400 Programming with ability to debug the issue to identify the Root Cause.
MHE Applications support experience required (any product such as WCS or DMW & H etc)
Production Application Support of 3rd party and Enterprise Order Processing & Fulfillment Applications
Experience in Application Support and administration – Warehouse Management System
Experience in Enterprise Integration Applications including MQ, ESB, ETL, Labor and Transportation Management
Experience in supporting interfaces with Third Party / Cloud Applications
Experience in production deployments, DevOps practices, Scope Studio and developing utility tools.
Experience in Relational databases – MySQL, DB2
Good understanding and experience on XML, XML Schema, Web services (JSON, Rest and SOAP).
Operating Systems like IBM, Linux, and Windows
Understanding of DC/FC storage and retrieval systems associated with Warehouse Management Systems
Understanding of Integration Systems for MHE, Inbound Interfaces, Automatic Packing and Printing Systems
Ability to manage production support incidents and problem management using ITIL tools, release management, change control and process.
Excellent problem-solving skills, particularly with regards to anticipating and solving problems, and issues.
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We are an Equal Opportunity Employer:
We treat all our associates and candidates as equals. We require all associates and managers to do so too and comply with employment laws and regulations. All personnel actions are conducted in the spirit of equal employment. We are committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.
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