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Sr Network Analyst – Voice, IS

Tempe, Arizona Edward Jones

Sr Network Analyst – Voice, IS
Opportunity Overview What IS Voice Services Does…

The IS Voice Services Department manages over 14,000 IP extensions on an enterprise voice network supporting the firm’s business processes while providing a highly available service to our clients, branches, and associates. You will be part of a team that provides a range of services from design, implementation, administration and support of enterprise-wide voice technologies.

What You’ll Do…

Resolving complex problems of voice services and applications
Delivering quality timely results while managing competing priorities
Improving overall service and efficiencies of the support processes year to year
Design, develop, and test contact center solutions
Working closely with associates and third-party vendors to troubleshoot, and resolve problems
Following standards and guidelines of the firm, team, and industry related to change management and technologies to implement solutions
Req ID 38140BR
Position Type Home Office
Full-time/Part-time Full-Time
EEO Statement Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
Posting Location Arizona, Tempe
Company Description At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.

A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team’s ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.
Home based Associate? No
Awards and Accolades
* For the 19th year, Edward Jones was named one of the 100 Best Companies to Work For by FORTUNE magazine in its annual listing. The firm ranked No. 5 overall. These 19 FORTUNE rankings include top 10 finishes for 15 years, top 5 rankings for eight years and consecutive No. 1 rankings in 2002 and 2003.

From FORTUNE Magazine, February 15, 2018 2018 Time Inc. Used under license. FORTUNE and Time Inc. are not affiliated with and do not endorse products or services of Edward Jones.
Search Headquarters Positions by Area of Interest Information Systems
Position Requirements What You’ll Need…

A minimum of 2 years of telecommunications experience
Undergraduate degree, or higher, in IT related field preferred
Windows and Linux operating system experience
Foundational understanding of:
Telecommunication architecture and call flows
Network architecture and IP routing
Systems management: Linux and Windows servers, scripting, log management, software distribution and patch management
Alert handling: SNMP, SYSLOG
Configuration of IVR platforms and call recording solutions
Documentation standards with system and call flow diagramming

Highly qualified candidates will have demonstrated experience in some of the following:Avaya Aura components and architecture
Cisco Unified Communications
Verint Call Recording
Verint Quality Monitoring and Workforce Management
Large scale IP voice networks

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