This role will be instrumental in analyzing the requirements and developing content for products serving the converged wired and wireless enterprise networks. Being a member of a worldwide customer support organization, you will have an opportunity to work in a world class organization, offering you an unparalleled opportunity for mobility across segments, technologies, and functional teams/areas. This provides an excellent opportunity to participate in the development of software for enterprise and cloud products. We are best positioned to innovate and revolutionize connecting industry leading applications to information in public and private cloud virtual and physical network environments. You will get to understand the “big picture” and contribute towards helping develop and deliver the next generation documentation for new products and features. More specifically, this includes:

Job Title: Technical Publications Specialist / Documentation Control Specialist

Role Overview

The Technical Publications Document Control Specialist is responsible for supporting the development, production, publishing, and lifecycle management of product documentation. This role works closely with Technical Writers, engineering, and cross-functional teams to ensure high-quality, accurate, and timely delivery of product guides.

Key Responsibilities

• Collaborate with globally distributed RUCKUS Technical Publications teams to support documentation across all stages of the product lifecycle.
• Coordinate with Technical Writers to assign, manage, and track part numbers, titles, publication dates, and metadata within Document Control and Content Management Systems.
• Conduct first article inspection and production reviews of product guides to ensure adherence to established production standards and guidelines.
• Partner with cross-functional web teams to publish documentation on internal and external platforms.
• Manage documentation deliverables, publishing history, and inventory across internal and external publication platforms.
• Support and contribute to initiatives related to Technical Publications tools, workflows, and production processes.
• Apply technical writing standards, tools, and best practices to ensure quality and consistency.
• Assist in developing and maintaining production process documentation and metrics.
• Support additional Technical Publications activitiesas required.

Required Qualifications

• Ability to collaborate effectively with geographically distributed, cross-functional team members.
• 3+ years of experience with web content management systems, content delivery platforms, or digital asset management tools (e.g., AEM, Drupal, Episerver, Zoomin Software).
• 3+ years of experience working with quality management systems (e.g., Arena, Agile).
• 3+ years of experience in digital or print publishing of technical documentation.
• 2+ years of experience creating and maintaining document control, production workflows, or similar process documentation.
• Intermediate proficiency in Microsoft Office tools, including Outlook, Word, Excel, PowerPoint, and SharePoint.
• AS/BS degree or equivalent technical experience.

You Will Excite Us If You Have

• Experience in publishing content for print, websites, and in-product help.
• Experience working with or managing localization tools and workflows.
• Excellent knowledge of networking.
• Experience working in Technical Publications teams, with strong communication and collaboration skills.
• Experience in a dynamic environment—prioritizing effectively, communicating risks early, and adjusting workflows as schedules change.
• Experience with web or content management system analytics to generate content overviews, engagement insights, and related reports.
• Strong attention to detail and commitment to accuracy, consistency, and clarity in all written and visual deliverables.