ManTech is seeking a motivated, career and customer-oriented Staff Systems Administrator to join our team in Crystal City, VA.
Responsibilities include, but are not limited to:
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Maintain/troubleshoot Windows servers and workstations, both on-site and remote
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Perform Windows system administrative support to include adding and removing users, installing software and monitoring systems
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Properly receive and triage customer incidents in the ticketing system
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Follow standard operating procedures to accurately log all tickets within the ticketing system
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Perform remote troubleshooting through diagnostic techniques
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Properly escalate unresolved tickets to the next tier of support
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Engage with customers throughout the process and follow up to ensure proper incident closure
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Ensure quality and productivity standards are maintained while meeting customer timelines
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Assist in configuring baseline switches, routers and PCs being prepared for deployment
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Coordinate equipment preparation and shipping, confirm customer receipt, and validate inventories
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Perform remote site surveys and identify requirements for hardware and cabling
Basic Qualifications:
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2+ years of related experience as a System Analyst/Administrator or similar role
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DoD8570 Level II Certification
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Experience with network and patch management
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Knowledge of system security, data backup/recovery, and network monitoring
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Experience using Microsoft Office
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Ability to troubleshoot and problem solve issues to resolution
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Good customer interaction with a focus on positive service support
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Good oral and written communication skills
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Up to 10% local travel within the DC metro area
Preferred Qualifications:
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Bachelor’s Degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution
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DoD 8140-451 Intermediate Certification required (Cloud+ or GICSP or SSCP or Security+ or GSEC) -OR- equivalent DoD/Military Training as identified in 8140 qualifications matrix
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Experience deploying workstations
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Experience using ticketing systems such as Remedy or ServiceNow
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ITIL 4 Foundations certification
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Microsoft Certified Solutions Associate (MCSA)
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Previous customer service experience
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Previous experience working with networks in secure environments
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Willingness to work occasional nights and weekends to support outages/etc
Security Clearance Requirements:
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TS/SCI security clearance adjudicated within the last 6 years
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Willing to submit to a random polygraph
Physical Requirements:
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Must be able to remain in a stationary position 50%.
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Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
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Often positions self to maintain computers in the lab, including under the desks and in the server closet.
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Frequently communicates with co-workers, management and customers, which may involve delivering presentations.
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Must be able to exchange accurate information in these situations.
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To apply for this job please visit itjobpro.com.