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Support Analyst

King of Prussia, Pennsylvania Change Healthcare

Job Description

Transforming the future of healthcare isn’t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.
As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.
Here at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.
Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.

Empower Your Future. Make a Difference.

On March 1, 2017 McKesson Corporation (NYSE MCK) and Change Healthcare Holdings, Inc., formed a new healthcare information technology company, setting an incredibly exciting course for the future. The entity combined substantially all of Change Healthcare’s business and the majority of McKesson Technology Solutions (MTS) into the new company.

*Please note if you apply to this job you are completing an application for employment with Change Healthcare, and not McKesson Corporation. If you are contacted by a Change Healthcare recruiter, please feel free to ask questions related to this new organization.

CULTIVATING A CAREER WITHIN CHANGE HEALTHCARE

Our culture is guided by our core values which are woven into the fabric of every aspect of our company; pursue purpose, champion innovation, earn trust, be agile, and include all.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Current Need
Support Analyst

Position Description

The Product Support Analyst is responsible for assisting Change Healthcare customers with the resolution of advanced product questions related to Change Healthcare products.

Position Summary:

– Providing functional support to customer’s product support teams, who are diagnosing, troubleshooting and debugging sophisticated software or computer systems.

– Responds to situations where first-line product support has failed to isolate or fix problems in software.

– Reports design, reliability and maintenance problems or bugs to software engineering/ design engineering.

– Provides support to customer/users where the product request is highly complex. Activities include ownership of requests, research, analysis, troubleshooting and customer communication necessary to deliver appropriate resolution to customer inquiries.

– The position requires extensive interaction with Change Healthcare’s customers including insurance organizations, hospitals, physicians and nurses for the purpose of providing product usage or technical solutions.

– Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.

– Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results.

– Work leadership may be provided by assigning work and resolving problems.

Key Responsibilities:

– Troubleshooting and Problem Solving 30%

– Customer Service- 15%

– Case Management and Communication-15%

– Knowledge Management -15%

– Team Participation/Representation -15%

– Product Knowledge, Training and Mentoring -10%

Minimum Requirements
6+ years product applications support experience

Critical Skills

– Knowledge of the Software Development Lifecycle
– Knowledge of release and deployment management
– Working knowledge of relational databases andquerying tools (including PL/SQL)
– Experience supporting web applications

Additional Knowledge & Skills
In-depth knowledge of software support for customer applications.

– Positive, proactive, customer service attitude

– Proven analytic ability and problem-solving skills.

– Excellent verbal and written communication skills

– Excellent listening skills

– Excellent time management skills

– Excellent Organizational skills

– Ability to work on multiple tasks simultaneously and meet deadlines while providing quality results

– Strong knowledge of HealthCare and IT industries. For example, industry history, key customers, competition, and regulatory environment.

– Strong understanding of the interrelationship of Information Technology and Healthcare industries

– Knowledge of the Payer/Provider environment

– Knowledge of HIPPA compliance regulations

Education
BS degree or equivalent experience.

Physical Requirements
General Office Demands

Benefits & Company Statement
Change Healthcare is one of the largest, independent healthcare technology companies in the United States. We are a key catalyst of a value-based healthcare system working alongside our customers and partners to accelerate the journey towards improved lives and healthier communities.

We provide software and analytics, network solutions and technology-enabled services that help our customers obtain actionable insights, exchange mission-critical information, control costs, optimize revenue opportunities, increase cash flow and effectively navigate the shift to value-based healthcare. Our solutions enable improved efficiencies and insights for all major stakeholders across the healthcare system, including commercial and governmental payers, employers, hospitals, physicians and other providers, laboratories and consumers.

Change Healthcare is an equal opportunity and affirmative action employer minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement
No agencies please.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
Change Healthcare is an Equal Opportunity Employer. Employment at Change Healthcare is based upon your individual merit and qualifications. We don’t discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental disability, marital status, protected veteran status or disability, genetic characteristic, or any other characteristic protected by applicable federal, state or local law. We will also make all reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability.

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