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Support Analyst

Support Analyst

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Support Analyst

Date: Jul 27, 2018

Location: West Point, PA, US
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Requisition ID: SER******

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Under the leadership of the IT Delivery Lead, the Technical Analyst will:

Under the leadership of both the Book of Business and Engineering Solutions Delivery Leads, the incumbent will work closely with business partners to design and develop solutions for the defined business needs as well as oversee global and divisional IT initiatives that affect MRL Regulatory.

Key responsibilities include:

– Responsible for the solution design and delivery of Regulatory Affairs systems.
– Contribute to innovation, and thinking/working out of the box as appropriate and when possible to achieve efficiency for a better user experience
– Keep abreast of new technologies, work processes, industry practices, and standards
– Interact with business users, solution/software providers, and IT colleagues to brainstorm and implement solutions
– Proactive participation in defining system design, system and user acceptance testing, and ensure completion of required GxP and Merck Systems Development Life cycle (SDLC) documentation
– Contribute to track performance of production support activities and escalate concerns in an appropriate forum for corrective action
– Ensure activities are conducted in compliance with company policies and standards, in addition to regional and country specific regulations
– Book of Business/Pipeline lead activities include oversight for nonAMS supported systems – Account Reviews (privileged and non-privileged), AMS and/or Support Vendor Partnerships, Application Inventory and SLAs, Budgets and Contracts, Business Critical Changes/Minor System Enhancements, CAPA management (ITCIRs/ITQVar), Direct linkage in Development activities, Disaster Recovery Exercises, Ensure SLA’s & Monitoring Plans are in place, measured and reported/shared, Ensure escalation paths are in path (IT & governance), Inspections & Audit Support, Periodic Reviews, Pipeline Governance (AMS and/or Support Vendors), Proactive communications to key stakeholders (i.e. business, GTO, architecture, solution engineers, etc.), Road maps and strategic plan (e.g. is a capability short term or long term; opportunity for automation; vendor/supplier scans) and System Retirements

Qualifications

Education Minimum Requirement:

– Bachelor’s Degree
Required Experience and Skills:
Education:

– Bachelor’s Degree in Computer Science, Engineering, MIS, and Science
Required:

– Minimum 3 years of technical experience with large scale validated scientific computer systems
– Minimum of 3 years of engineering and solution delivery with GxP systems
– Demonstrated ability to analyze and define business problems and identify appropriate technology solution(s)
– Strong teamwork and collaboration skills
– Drive for results augmented by strong planning and organization skills
– Deliver customer value – committed to understanding and meeting customer needs
– Collaborates effectively with and through others to achieve shared goals
– Strong Communication skills for verbal, written, and technical presentations
– Demonstrates ethics and integrity
Preferred Experience and Skills:

– Experience in Clinical, Regulatory, Quality, and/or Safety IT, and relevant business areas
– Experience with architecture, integration, interfaces, portals, and/or analytics
– Experience with Documentum, PAREXEL, Veeva Vault RIM, Cognos Reporting tools, workflow tools (Appian, TIBCO, Active Matrix, Uipath), and API frameworks (Apigee)
– Experience with validated health authority regulatory (HAR) capabilities, SDLC, inspection and audits
– Experience working with on premise, Cloud capabilities, and software as a service (SaaS)

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ***********************.

Search Firm Representatives Please Read Carefully:

Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck. No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.

Visa sponsorship is not available for this position.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement

Job: Service Delivery/Management
Other Locations: Rahway, NJ, US; Branchburg, NJ, US
Employee Status: Regular
Travel: Yes, 20 % of the Time
Number of Openings: 1
Shift (if applicable):
Hazardous Materials: No
Company Trade Name: Merck

Nearest Major Market: Philadelphia

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