Ref No.: 18-27954
Location: Sharonville, Ohio
Has a sound knowledge of L1, L2 and VIP /Executive desk operations with 6 – 10 years relevant business experience
– Should have at least 2-3 Years of VIP /Executive Support Experience. – MUST have
– Provides operational relationship focussing on developing superior customer satisfaction
– Focuses on performance metrics and measure, escalation management and communication.
– Primary point of contact for operational issues of behalf of delivery of all services and help manage customer expectations
– Effectively and proactively manage operation risks
– Develop supporting service delivery team towards effective delivery of Service Level Agreements, Key Measures and Key Performance Indicators identifying and recommending optimization while managing scope, resources and coordination
– Focuses on quality and continuous improvements
– Excellent communication skills
– Ability to manage conflict management
– Works at global level
– Willing to travel for business requirements as and when required
– Education and Experience Required:o University Degree or equivalent combination of education and experience.o ITIL Foundation Certification or above will be an added advantage
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