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Systems Administrator

Systems Administrator (EOC Shift Lead)
Req #: ******Location: Chantilly, VA USJob Category: Information
TechnologySecurity Clearance: SecretClearance Status: Must be
Job Description
CACI is currently looking for outstanding IT candidates to join our
TSA IT Management, Performance Analysis, and Collaborative
Technologies (IMPACT) team in the National Capital Region (NCR) and
throughout the United States. CACI will provide a variety of IT
services through IMPACT including cyber security, identity and access
management, risk management, cloud integration and engineering, field
support services, service desk, application deployment and
optimization, and operations center support services. CACI will
support TSA in both classified and unclassified IT operational
environments increasing availability and security for a variety of
applications and systems. IMPACT services will integrate with the
broader DHS mission and enhance existing Department-wide IT
The Enterprise Operations Center Shift Lead manages a dedicated team
of incident and event response personnel, who follow standardized
operating procedures to return systems, servers, and applications to
service in the event of a failure. In the event established procedures
fail to resolve the issue, the EOC personnel work with vendors,
application developers, or other operations personnel to determine the
route cause, resolve the issue, and return the system, service, or
application back to service within established SLAs.
* Leverage enterprise IT technical background to guide
troubleshooting and problem management of system administrators on
the team as necessary
* Manage staff schedules to ensure coverage for ongoing operations
and surge events while meeting all SLAs
* Interface with customers and other vendors for the purpose of
communicating status of operations
* Work with program, project and engineering managers to mitigate
operational and technical risks
* Inform management in a clear, concise, and timely manner of any
customer or technical issues.
* Satisfactorily complete and maintain quarterly internal training
and certification standards.
* Maintain a professional attitude and appearance while exhibiting a
personable, polite and patient behavior at all times.
* Be responsive and decisive on adjusting architecture as customer
requirements, market conditions and technology evolves
* Ability and initiative to set team goals and execute
* Maintenance of established return to service process library,
including the development on new procedures as needed
Required Skills:
* Ability to obtain a DOD Security Clearance
* Ability to obtain a DHS Entrance on Duty (EOD)
* BA/BS or equivalent experience and minimum 5 years related work
* Candidate must have experience in system administration across a
broad array of technologies to include Windows 10, Windows
2003/2008, 2012 and 2016, DNS, DHCP and Active Directory
administration in a large enterprise environment
* Proven communicator and leader. Must be able to work well in an
environment facilitating a large group of government and other
contractor personnel to achieve a common goal
* Detail oriented must be able to recognize critical elements of
successful operations and hold themselves and their teams
accountable for meeting those critical elements
* Flexible The environment is highly dynamic. You will be expected
to keep up with the changing environment while ensuring a high
level of operational effectiveness
* Team Player This role is part of a much larger team. You will be
expected to grow and develop subordinate team members moral and
well-being while supporting the overall goals of the program
Desired Skills:
* Relevant DHS focused experience
What We Can Offer You:
* We ve been named a Best Place to Work by the Washington Post.
* Our employees value the flexibility at CACI that allows them to
balance quality work and their personal lives.
* We offer competitive benefits and learning and development
* We are mission-oriented and ever vigilant in aligning our
solutions with the nation s highest priorities.
* For over 55 years, the principles of CACI s unique,
character-based culture have been the driving force behind our
Job Location
CACI employs a diverse range of talent to create an environment that
fuels innovation and fosters continuous improvement and success. At
CACI, you will have the opportunity to make an immediate impact by
providing information solutions and services in support of national
security missions and government transformation for Intelligence,
Defense, and Federal Civilian customers. CACI is proud to provide
dynamic careers for employees worldwide. CACI is an Equal Opportunity
Employer – Females/Minorities/Protected Veterans/Individuals with

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