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Systems Analyst III

Kearneysville, West Virginia ECS Federal, LLC

Systems Analyst III
===================
Location:
Kearneysville, WV
Req #:
5260
# of openings:
1
Job Category:
Information Technology
Description
===========
ECS is seeking a Systems Analyst III to work in our Kearneysville, WV
office.
Job Description:
The United States Coast Guard Operations Systems Center (USCG OSC)
Core Technology Services (CTS) II Contract has an opening for a
Systems Analyst to join the Service Management Team. The Service
Management Team supports IT infrastructure engineering and operations
efforts across CTS, including:
* Holistic management of IT infrastructure capacity that includes
processes and technology
* Report and dashboard creation and support for Key performance
indicators (KPI) and metrics
* Report and dashboard creation and support for Capacity Management
* License and maintenance tracking
* Business Analysis
* Onboarding of new business systems
* End user support for CTS service offerings
* Issue escalation in coordination with technical and management
staff
* Design and testing of services offered via the CTS Service Catalog
* Standard template/process creation and maintenance
* Security compliance tracking and reporting
* Security assessment and audit analysis and support
* Creation and updates of technical specifications and business
documentation
* Configuration and release management
Responsibilities include, but are not limited to:
* Work closely with external customers, as well as internal
Operations and Engineering groups to coordinate onboarding
activities
* Facilitate onboarding meetings
* Capture/document requirements for new customers
* Maintain MS Project schedules for onboarding activities
* Provide weekly project status updates
* Provide CTS Server Services assistance as needed
* Organize and maintain a regular capacity review process
* Report on KPI and capacity management performance against service
targets
* Assist in creating formal reports documenting efforts required, as
well as conclusions and recommendations for supporting capacity
management and procurement decisions
* Work with business systems and service lines for onboarding
project teams to ensure that customer infrastructure footprint is
sized appropriately
* Respond to customer and management data calls
* Create, manage and review documentation
* Ensure adherence to CM processes and reporting standards
* Ensure adherence to Project Management and CCB guidelines
* Provide input for process improvement and standardization
Required Skills:
* Bachelor’s Degree of equal work experience
* Must be a U.S. Citizen
* Must successfully pass a Federal Background Investigation.
* 15 years practical experience in a project management or capacity
management support setting
* Strong computer skills and the ability to create high-value
deliverables
* Effective communication skills (oral and written)
* Strong interpersonal skills and ability to work within a team
environment
* Self starter who can think ahead
* Work hours are consistent but occasional ad hoc requirements
necessitate flexible hours
* Proficiency with the MS Office tool suite
* Proficiency in presentation building and spreadsheet data
manipulation
* Strong customer service and consultation skills
Desired Skills:
* Experience with SharePoint library administration
* Experience with vRealize Operations
* Understanding of compute, backup, network and storage
infrastructure, with ability to determine data necessary to
properly monitor capacity
* Experience with software licensing and tracking across an
organization
* Strong analytical skills, with the ability to analyze
infrastructure for capacity
* Strong oral and written communication skills
* Experience with creating reports in the BMC Remedy Action/Request
Tool, the BladeLogic Server Automation Suite or other server
automation tools
* Familiarity with hardware and software procurements, including
maintenance and licensing of those items
* MS Project experience
* Familiarity with ITIL v3 Framework
* Existing knowledge of USCG Business and Support systems is highly
desirable.
ECS is an equal opportunity employer and does not discriminate or
allow discrimination on the basis of race, color, religion, gender,
age, national origin, citizenship, disability, veteran status or any
other classification protected by federal, state, or local law. ECS
promotes affirmative action for minorities, women, disabled persons,
and veterans.
ECS is a leading mid-sized provider of technology services to the
United States Federal Government. We are focused on people, values and
purpose. Every day, our 2300+ employees focus on providing their
technical talent to support the Federal Agencies and Departments of
the US Government to serve, protect and defend the American People.

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