Systems Engineer

Vienna VA Leidos

Description

Join us at Leidos, where your most important work is ahead!

At Leidos, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Our mission is to make the world safer, healthier, and more efficient through information technology, engineering, and science. 

Leidos employees enjoy great benefits such as paid time off (PTO), flexible schedules, discounted stock purchase plans, career growth, unlimited education and training support, parental paid leave and more! You will have the opportunity to work under the best leadership in the industry at all levels, where supporting their employees and what they do is what matters.

This position requires a current and active TS/SCI with Polygraph security clearance. This position does not have the ability to sponsor candidates for clearance processing.

Our National Security Sector is seeking a System Engineer to provide support to a faced paced mission. This role will provide and lead support services working a full breadth of technical issues supporting this group.

Primary Responsibilities

Our client maintains an application which is a custom production application for the search and discovery of documents and data that is critical to mission users. We require a the Engineer to troubleshoot and resolve related technical issues, using the provided tools and software to identify, document, track and resolve and/or work with software developers to resolve application issues.

In this role you shall:

  • Provide support for a mission critical production application that provides search and discovery of documents and data and use provided tools and software to identify, document, track and resolve a wide range of technical issues.
  • Engineering support can include a full range of issues that impact the application to include engineering, development and application testing support.
  • Lead troubleshooting and resolving issues. This includes engineering troubleshoot as well as potentially working with the developers and the testers on more complex system and application issues.
  • Plan, prioritize, schedule and perform support activities to ensure maximum issue resolutions in minimum time.
  • Analyze help desk activities and recommend process improvements to optimize service.
  • Support the Application’s users (with worldwide functional and account access) with questions and problems.
  • Manage new, current, and expiring Application accounts.
  • Ensure the Application security tables are current and accurate for data integrity and user access purposes, work with clients and stakeholders to ensure the appropriate information and data is available through the Application, and support Application testing efforts.
  • Develop and train other help desk staff, as necessary.

Basic Qualifications

  • TS/SCI with Polygraph security clearance.
  • Demonstrated experience providing a wide range of engineering and development technical support.
  • Demonstrated experience using tools and software to identify, document, track and resolve issues (such as JIRA and MS Office suite of tools).
  • Demonstrated experience leading the triaging, troubleshooting and resolving of a wide range of application and engineering issues.
  • Demonstrated experience working with a development team to resolve issues that need to engage the software development team.  This requires strong technical skills.
  • Demonstrated experience planning, prioritizing, scheduling and performing help desk activities to ensure maximum issue resolutions in minimum time.
  • Demonstrated experience analyzing application support issues and recommending process improvements to optimize service.
  • Demonstrated experience providing customer support for users both organizationally and geographically disbursed.
  • Demonstrated experience managing customer application accounts.
  • Demonstrated experience managing application security tables to ensure they are current and accurate for data integrity and user access purposes.
  • Demonstrated experience supporting application testing efforts.
  • Demonstrated experience supporting engineering and software development efforts with the ability to work with the full engineering and development team to rapidly resolve issues
  • Demonstrated experience developing and training other help desk staff.
  • Demonstrated experience using search based applications, validating the results, assessing problems and answering functional question.

Preferred Qualifications

  • Demonstrated experience communicating professionally, accurately and effectively, both verbal and written, as well as on the telephone and virtually.
  • Demonstrated leadership or project management experience.
  • Demonstrated experience with the ability to convey technical issue details in a concise, easy to understand manner.
  • Demonstrated experience with the ability to understand and respond to user questions in an effective and courteous manner.
  • Demonstrated experience with the client’s search and discovery application.
  • Demonstrated experience with the ability to stay calm when customers are stressed or upset.
  • Demonstrated experience with the ability to multi-task, prioritize, and manage time effectively.
  • Demonstrated experience with proven IT Application Customer support, troubleshooting and resolution experience within the client’s organization.

Original Posting Date:

2024-03-13

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $98,150.00 – $177,425.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

To apply for this job please visit itjobpro.com.