Systems Support Specialist
Provide guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed and maintained by the company.
Participate in telephone support rotation providing support to users in offices across the US via remote assistance tools
Document problems and solutions in the Service Desk ticketing system
Inform management of potential problems and identifies problem trends
Create and maintain computer images
Install hardware and peripheral components such as monitors, keyboards, printers, hard drives etc.
Install, configure, maintain and upgrade computer hardware and software.
Provide support for audio-visual systems including repair and/or replacement of projectors, etc.
Provide videoconference administration and support.
Maintain and support local telecom system
Any other duties and special projects as assigned
Competencies, Knowledge & Skills
Bachelor’s degree from an accredited college in IT or a related field of study
At least 2 years of experience in corporate IT or Service Desk.
Experience implementing TCP/IP at the workstation level
Experience supporting Windows 10 workstations, Macs, Active Directory, Microsoft Office Suite and Windows File Permissions.
Experience supporting mobile devices such as iPads, iPhones, etc.
Ability to lift/move equipment up to 50 lbs
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
on Company Website
Job ID: R15937
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CoStar Group, Inc. (NASDAQ CSGP) is commercial real estate’s leading provider of information, analytic and marketing services. Founded in 1987, CoStar is the primary provider of websites for commercial real estate information, analytics and marketing services. The company conducts expansive, ongoing research to produce and maintain the largest and most comprehensive database of commercial real estate information. Contact Info
– 501 South 5th Street
Richmond, VA 23219
View Company Profile
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