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Systems Support Specialist

Richmond, Virginia CoStar Group

Systems Support Specialist

Job Description

Objectives

Provide guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed and maintained by the company.

Participate in telephone support rotation providing support to users in offices across the US via remote assistance tools

Document problems and solutions in the Service Desk ticketing system

Inform management of potential problems and identifies problem trends

Create and maintain computer images

Install hardware and peripheral components such as monitors, keyboards, printers, hard drives etc.

Install, configure, maintain and upgrade computer hardware and software.

Provide support for audio-visual systems including repair and/or replacement of projectors, etc.

Provide videoconference administration and support.

Maintain and support local telecom system

Any other duties and special projects as assigned

Competencies, Knowledge & Skills

Bachelor’s degree from an accredited college in IT or a related field of study

At least 2 years of experience in corporate IT or Service Desk.

Experience implementing TCP/IP at the workstation level

Experience supporting Windows 10 workstations, Macs, Active Directory, Microsoft Office Suite and Windows File Permissions.

Experience supporting mobile devices such as iPads, iPhones, etc.

Ability to lift/move equipment up to 50 lbs

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

on Company Website

Job ID: R15937

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CoStar Group

CoStar Group, Inc. (NASDAQ CSGP) is commercial real estate’s leading provider of information, analytic and marketing services. Founded in 1987, CoStar is the primary provider of websites for commercial real estate information, analytics and marketing services. The company conducts expansive, ongoing research to produce and maintain the largest and most comprehensive database of commercial real estate information. Contact Info

– 501 South 5th Street
Richmond, VA 23219
View Company Profile

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