IT Job Pro

Most Popular Tech Job site – Find Jobs || Post Jobs

Technical Analyst

Carolina Beach, North Carolina HCL Corporation Ltd

SR Number
HCLI/HCLI/2018/******
Designation
Technical Analyst
Location
North Carolina
Job Description (Posting).
To resolve assigned tickets in adherence to agreed SLA and quality
standards of the company (1.) To maintain high login Efficiency
(Availability) for customers (2.) To resolve tickets within agreed SLA
of ticket volume and time (3.) To adhere to quality standards (voice
and accent , Tech Monitoring), regulatory requirements and company
policies (4.) To ensure positive customer experience and CSAT through
First Call Resolution and minimum average handling time ( AHT),
rejected resolutions / Reopen Cases (5.) To update worklogs and follow
shift/ escalation process and process compliance (6.) Work on value
adding activities such Knowledge base update & self development
Experience
0-2.5 Years
Qualification
BA
BSc
BSc(Eng) – Bachelor of Science in Eng
BSS
Diploma
No. of Positions
1
Skill (Primary)
BPS-Unified Service Desk-Helpdesk
Country
USA
Removal Date
21-Jul-2018
Be an Employee
* Employee Growth and Benefits
* Beware of Fraudulent offers
* Recruitment Process Overview
* Our Culture Ideaprenuership
* Relationship Beyond The Contract
HCL and any of its subsidiaries or any authorized third-party
recruitment partners never ask for recruitment , processing or
security deposit or any other kind of money in exchange of offer
letters or interview calls at any time during hiring. Please note that
offer letters and other recruiting correspondence from HCL and its
subsidiaries are sent from an official e-mail ID and/or are printed on
HCL letterheads with authentic signatures of appropriate HCL
authorities.

To apply for this job please visit itjobpro.com.