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Technical Support Engineer

Antioch, California AQT Solutions

Technical Support Engineer | AQT Solutions

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JOIN A CULTURE OF CREATIVE, ANALYTICAL MINDS

We Always Have Our Ears to the Ground in Search of Exceptional New Talent


JOIN A CULTURE OF CREATIVE, ANALYTICAL MINDS

We Always Have Our Ears to the Ground in Search of Exceptional New Talent

Technical Support Engineer

We are looking for a Technical Support Engineer to join our team. Individual will be responsible for providing technical support for training management solutions for aviation clients. Work will include providing telephone and e-mail support to clients, providing workarounds to application problems, and identifying and reporting system problems to the development team. You will also help the development team with testing and installation assistance prior to a new release of the system.

This is an exciting opportunity for a self-starter, someone who can work with minimal direction, and can juggle multiple projects without losing their sense of humor. Job entails varied activities that will challenge your technical side while allowing you to grow.

Job Location:

– Antioch, CA

Responsibilities:

– Solve technical issues for customers via telephone and e-mail support by troubleshooting and investigating problems, prioritizing and escalating issue reports, managing and optimizing issue workflow and proactively identifying support needs.
– Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
– Escalate cases to other more senior Technical Support Engineers when the problem is too complex or falls out of your specific area of expertise.

Required Skills and Experience:

– 1-2 years experience in technical support.
– Must demonstrate good problem-solving and debugging skills. Ability to research and solve an issue from start to finish.
– Experience with Microsoft Office applications.
– Strong SQL skills with Oracle and/or SQL Server database.
– Excellent communication skills.

Desired Skills:

– Familiarity with compiled and/or scripting languages (e.g. JavaScript, Visual Basic, etc.).
– Familiarity with data transformation methods, report writers, and technical writing.

About AQT Solutions

AQT Solutions is a software technology company that delivers innovative IT solutions and support that help the commercial aviation, military and defense, and regulatory compliance industries generate efficiencies and return on their training and technology investment. Our COTS-based, ATMS (Advanced Training Management System) automates the entire training process, linking historically separate groups and processes into a single enterprise system. This software allows training administrators to have complete flexibility in constructing and administering qualification-based, periodic training programs across the entire organization. ATMS is a leader in its category and is used by some of the most successful and profitable companies in the aviation industry, in addition to military and other regulatory compliance organizations. AQT Solutions is located in Napa, California and offers a dynamic and challenging work environment with all the amenities the area has to offer.

Please submit your resume to ************************ with the position title in the your subject line. Our process is pretty simple; we will have an initial phone or Skype conversation, followed by one or more onsite interviews.

Contact AQT

Address: 6518 Lonetree Blvd. Rocklin, CA 95765 USA

Phone: ************

Email: *************************

ATMS Modules

– Training Curriculum Design & Development
– Scheduling & Resource Management
– Training Records & Certification
– eLearning & Evaluation

Our Industries

Copyright 2017 by AQT Solutions, Inc. All Rights Reserved.

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