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Technical Support Engineer

Clearwater, California Malwarebytes

Who We Are

Malwarebytes is the next-gen cybersecurity company that millions worldwide trust. Malwarebytes proactively protects people and businesses against dangerous threats such as malware, ransomware, and exploits that escape detection by traditional antivirus solutions. The company’s flagship product combines advanced heuristic threat detection with signatureless technologies to detect and stop a cyberattack before damage occurs. More than 10,000 businesses worldwide use, trust, and recommend Malwarebytes. Founded in 2008, the company is headquartered in California, with offices in Europe and Asia, and a global team of threat researchers and security experts.
We’ve created a fantastic culture that our employees love and were recently named in the top 10 of Fortune Magazine’s Great Place to Work list. We are growing fast and are looking for some great people to join us.

Who We Need

The B2B Technical Support Engineer is a highly organized self-starter looking for a challenge and ready to join a company in a rapid period of growth. The successful candidate will have the ability to drive impactful B2B post-sale technical support case triage activities and work closely with other global Customer Success team members to convert customers into brand advocates.

What You’ll Do

In-depth knowledge of and the ability to build, setup, reconfigure, manipulate software and hardware.
Ability to setup and test in an emulated/virtual environment, such as; VMWare, Virtual Box, Virtual PC
Proficient with windows domain and workgroup network infrastructures
Ability to convey detail instructions verbally and in writing, a creative thinker and problem solver.
Participate on Malwarebytes Forums and Helpdesk, addressing technical issues posted by users and customers as assigned.
Prior experience working with malware removal tools and security software, supporting Corporate & Enterprise customers to positive outcomes.
Support various end-users primarily focused on English speaking users.

Skills You’ll Need to Have

Highly developed sense of integrity and commitment to customer satisfaction.
Demonstrated passion for excellence with respect to treating and caring for customers. Ability to communicate clearly and professionally, both verbally and in writing.
Recent customer facing experience; telephone or email.
Accept Tier 1 enterprise calls, emails, and forum posts, to understand and replicate the issue presented, and then provide the appropriate solution to the issue.
Strong configuration, troubleshooting and debugging skills relating to hardware, drivers and software issues
Design, set up, configure, troubleshoot and manage corporate networks / home networks
Proficient in installation, configuration, maintenance of SQL server or equivalent databases
Proficient in Windows OS, XP, Vista and 7 as well as Windows Server 2003, 2008
Proficient in Windows Command lines, scripting structure and syntax.
Ability to work with distributed teams.
Prior experience working with Anti-malware, Antivirus, firewall and security software a plus

What We Offer

An opportunity to do something great for yourself and the world
A great work environment that supports growth and development
Competitive compensation and benefit packages
401(k) matching program
Unlimited time off policy
Stocked kitchen with healthy (and some unhealthy) drinks, snacks, fruit and lunch options
A company who enjoys having fun; holiday and summer parties, annual global company off-site, experienced a private Star Wars pre-opening day viewing and lots of other great stuff

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