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Technical Support Engineer

Fork, South Carolina Fluke UK Ltd

Technical Support Engineer

FLU******

Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software. We are a dynamic market leader with sound financial health. The Fluke brand has a reputation for portability, ruggedness, safety, ease of use and rigid standards of quality. A wholly owned subsidiary of Fortive Corporation (***************), Fluke is a multi-national corporation headquartered in the greater Seattle area. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented. It is driven by the phenomenally successful Fortive Business System. Working at Fluke gives you access to a robust career development process and challenging, stretch opportunities.

As a Technical Support Engineer in our Temperature Calibration Technical Support Team you will drive customer satisfaction with direct technical support and training for temperature and humidity calibration applications, products, software and services. Primary Responsibilities:
Diagnose and resolve hardware, software and application issues through timely phone and email support
Develop material to support customers through online knowledge database and other remote methods
Deliver onsite troubleshooting, installation and training to customers and service partners
Escalate and help to resolve quality and other issues with product designs, processes, training and documentation that impact our customers
Education: 4-yr technical degree or equivalent experience
Experience: 8+ years total of relevant work experience plus higher education
Travel: Able to travel up to 20%
Communication: Strong written and verbal communication skills
Customer-focus: Advocate for the customer, while also effectively representing our products and company in sometimes-difficult situations
Strong problem-solving: Able to drive to root cause and resolve complex technical challenges
Initiative: Utilizes resources efficiently to provide timely, high-quality support and training to customers

Temperature and Humidity instrumentation, Calibration, Software, and other directly-related technical experience
Customer service experience, especially to provide direct support or training on technical subject matter

Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.

Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit:***************.

Fluke

Engineering

North America-United States-UT-American Fork

Full-time

"The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a ""Fortive Company."" Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. The ""EEO is the Law"" poster is available at: ***************************************************************** Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-************ or e-mail *************************** to request accommodation."

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