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Technical Support Engineer

Job Description

What you’ll be doing.

Verizon’s Yahoo Small Business (YSB) team is seeking to hire an Escalation Engineer. Verizon has announced plans to transition Yahoo Small Business into the Verizon core company (from Oath). This position will be part of that planned transition.

We are looking for a highly energetic individual to be part of Verizon’s Yahoo Small Business (YSB) Escalations Engineering team. This position is responsible for the design and development of our service applications and tools. You will proactively identify open issues and risks to Small Business products and tools, quality or deadlines, and work with the rest of the project team in getting them resolved. Utilizing your understanding of complex systems, you will effectively debug problems by analyzing site behavior, server logs and the database.

– Developing complex queries and software programs to solve issues.
– Developing software programs for diagnosis and fixing automation.
– Writing detailed technical documents.
– Working effectively with Escalations and Engineering to debug complex issues and take ownership until the issue is resolved.
– Developing software fixes for product defects.

What we’re looking for.

You know what it takes to act with appropriate urgency for various kinds of customer issues, and to exercise utmost care while working on any kind of customer data manipulation. You’re an innovative thinker who enjoys challenges and working with cross-functional groups.

You’ll need to have:

Bachelor’s degree or four or more years of work experience.

Four or more years of relevant work experience.

Four or more years of customer support experience.

Knowledge of back-end server systems like apache, apache modules, php, Perl, shell scripts, and MySQL.

Experience with Unix and Unix administration.

Knowledge of how the internet works and how sites are hosted and served.

Even better if you have:

A degree.

Strong analytical and problem-solving skills.

Strong verbal and written communication skills and a high attention to detail.

Experience working with large enterprise/distributed/web software systems.

Ability to multitask efficiently.

Ability to understand and recognize well-built websites and web standards.

Excellent programming skills.

When you join Verizon.

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We’re proud to be an equal opportunity employer- and celebrate our employees’ differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

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