Can people always hear the smile in your voice? Does a happy user give you a good feeling?

We are looking for a full-time Technical Support / Product Testing Specialist to provide technical support to our growing customer base along with hardware and software product testing. The three prime requirements are technical expertise with Microsoft operating systems, hands-on experience with testing hardware/software, *and* interpersonal competence to make customers feel comforted and valued. You should be smart, nice, and dedicated to perfect implementation.

XDR Radiology is a leading provider of digital radiography software and hardware for dental professionals nationwide, focusing on delivering easy to understand solutions. Our customers love us thanks to hard work, dedication to scientific smarts, and most importantly, our respectful approach. We treat each other like human beings because we know that working with great people is as important as working with a great product.

* Please note that this is a desk job, not a field position. *

Here are the DUTIES, in decreasing order of importance:

• Customer handholding
• Software installation
• Troubleshooting
• Usage help
• Workstation re-installation
• Software upgrades
• Sensor quality control
• Software quality control
• Documentation of testing outcomes
• License activation
• Support recordkeeping

Requirements

Requirements

• Availability Monday-Friday day-shift
• Strong knowledge of Microsoft operating systems and local area networking
• Minimum two years experience with phone-based technical support and CRM ticketing
• Minimum one year of experience with software or hardware testing
• Customer service attitude and approach
• Excellent communication skills – oral and written
• Analytic skills, especially with insufficient information
• Ability to quickly learn new technologies and processes
• Ability to document observations and verify products for compliance

Preferred Attributes

• Demonstrated history of job stability
• Technical support experience for a dental practice
• Local candidates preferred (Los Angeles, CA)

Benefits

Benefits

• Compensation is $24-30/hr, depending on experience
• Flexible work arrangements possible – remote, hybrid, on-site
• Medical insurance with tax-advantaged employer contributions
• PTO
• 401(k) with profit sharing contributions
• Subsidized pay day lunches

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If you respond to this posting, please include a cover letter, a resume, salary expectations, and a short paragraph describing the trickiest technical support issue you’ve handled and how you went about resolving it. If you’d like, you can incorporate your answer into your cover letter.

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XDR Radiology is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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XDR Radiology will consider for employment all qualified applicants in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.