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Technical Support Representative

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Technical Support Representative

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Overview
Success profile
What it’s like to work at HP
Rewards
Testimonial
Responsibilities

Overview

HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives. It’s up to you to make that happen. We are here to help you achieve that and be the best version of you.
Full Time
Level: Middle
Travel: Minimal (if any)

Glassdoor Reviews and Company Rating

Success profile

What makes you successful at HP? Check out the top traits we’re looking for and see if you have the right mix.
Analytical
Communicator
Proactive
Problem-solver
Quick-thinking
Detail-oriented

What it’s like to work at HP

Employee Spotlight: Sara Sabino, Planning and Operations Program Manager

Sara discusses what she’s most excited about at the future of HP, and offers advice for those interviewing at HP.

Careers Vlog: 3 Amazing HP Offices Around the World

In this chapter, we are going to show you our offices around the world. No Photoshop, no green screen. As seen by our own employees. Enjoy!

Rewards

Healthcare

Paid Time Off

Amenities

401(k)/Retirement Plans

Family Support

Work/Life Balance

Working as a Project Manager you can see the development of a project from its planning until a complete HP site is operating properly. It is very gratifying to know a good job was done when other employees use the network infrastructure you helped build to develop their activities.
Gerardo Lizaldi
IT – Project Manager

My work at HP has allowed me to learn and interact with modern and trending technologies like node-js, angular, AWS.I also like working in an agile environment and being part of a team that is open to adopt new ideas and technologies.
Alberto Meza
Software Engineer

What excites me the most about future at HP is innovation. HP has transformed from being a company that builds printers, laptops, desktops, to one of the leading innovators in the industry.
Phong Phung
Technical Program Manager

Responsibilities

Job ID *******

Primary Location Allen Park, Michigan, United States of America

Other Location MI008 – MI901 Detroit, MI, USA (Grand River Ave);

Date posted 09/18/2018

At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you!
Acquires job skills and becomes familiar with company policies and procedures to complete routing assignments/tasks. Basic understanding of the general/technical aspects of the job. Works on assignments that are routine in nature where limited judgment and/or minimal problem resolution is required. Allocates own time efficiently as detailed by supervisor. Normally receives detailed instructions on all work.

Responsibilities:
Interact with Customer to ensure Customer satisfaction following established procedures.
Perform installations, maintenance, and repairs on Customer equipment.
Deliver standard services.
Provide break-fix reactive support and installation for volume products.

Education and Experience Required:
Minimum High School/Vocational School (technical field) or equivalent certification with less than 1 year working experience.

Knowledge and Skills:
Relevant product/company knowledge.
Basic troubleshooting skills. Basic analytical and communications skills.
Proficient in professional oral, and telephone communication skills.
Ability to gather relevant information systematically, and identify needs and solve problems following the instruction.
Ability to maintain ongoing relationships with customers, peers and support partners.
Ability to effectively interact and communicate with people at operational level.
Perform reporting and administrative functions. Manage time effectively.

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