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Technical Support Representative

Paris, Texas The Results Companies

Technical Support Representative
United States
Company Overview
Headquartered in Fort Lauderdale, FL, The Results Companies is a
privately held company which is majority owned by One Equity Partners,
a Private Equity Firm, and Results management. Results operates 26
contact centers throughout the United States, Latin America, and the
Philippines. Results Network Operating Center is co-located in the
Atlanta Telx building, with full redundancy in our Provo, UT contact
center location. For over 26 years we have served as a premier global
customer experience provider for many Fortune 500 companies and
uniquely designed, built and operated award-winning contact centers
that have set the standard for innovative customer-focused contact
solutions. Entrusted with over 46,000,000 relationships a year, our
success and proven ability to respond to our Partner s growth has
enabled us to expand our global footprint. With over 20,000 employees
across the globe, The Results Companies expertise extends beyond call
centers. We re experts in representatives, analytical technologies,
brand fulfillment and creating strategic advantages for our Partners.
Description of Service Lines: Results current client portfolio
consists of 82 Partners across various industries inclusive of the
Wireless Telecommunications
Financial Services
Subscriber Based Entertainment
Tax Services
Vision Statement
Our vision is to be the premier global Customer Experience Provider
for Fortune 500 companies; to become the benchmark for brand advocacy
and service excellence and the transparent provider of choice for
customers around the world.
Driven by our expect greater commitment to our customers and
communities, we aspire to exceed expectations through the brilliance
and unyielding passion of our people.
The Company is an equal opportunity and affirmative action employer
and will consider all qualified applicants without regard to race,
color, religion, national origin, sex, sexual orientation, gender
identity, age, disability, veteran status or any other protected
factors under federal, state or local law.
Position Overview
Tier 1 technical support for digital software and online products.
Digital Tier 1 will give solutions to any routine or common user
questions, issues or errors similar to but not limited to the
following: username/password issues, install/uninstall software
updates, how to use/navigate the products, tax advice up-sell and
product up-sell.
Duties and Responsibilities
* Assists customer with basic troubleshooting and questions related
to customer s product and/or account issues
* Documents customer calls in the database system including
resolutions, issues, and general notes
* Maintains up-to-date level of product and procedural knowledge by
being attentive to and acting upon information advised in email
updates, team meetings, trainings and other briefings
* Maintain, at a minimum, target levels of productivity and
* Helps maintain a good team and working environment by assisting
fellow employees and participating constructively in meetings
* One year technical support experience or the equivalent through a
combination of education and related work experience
* Excellent oral, written and interpersonal communication skills
* Ability to work in a fast-paced phone center environment
* Ability to effectively analyze and troubleshoot computer hardware
and software issues and provide sound resolutions
* Capable of working autonomously and also function as part of a
* Ability to distinguish the varying levels of clients technical
competency & communicate on an understandable and professional
* Ability to type at a minimum 35 words per minute
* High school diploma or equivalent
* Must be 18 years or older and eligible to work in the United
* Must be able to pass a criminal background screening as specified
under The Results Companies guidelines

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