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Technical Support Specialist

Boca Raton, Florida Johnson Controls Inc

Job Description

Technical Support Specialist
(WD***********)

Who we are:

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

Summary:

Working with Tyco Retail Solution’s (a division of Johnson Controls) field employees, management and support teams, this high visibility role will be responsible for providing technical hardware and software support, system enhancements and recommendations to improve the overall efficiency, operational effectiveness and customer satisfaction for the Retail Service organization.

Areas of impact include:


Improve the overall service request process effectiveness.


Primary contributor for system enhancement requests and processes.


Support the overall organization with subject matter expertise for Field system tools and software.

What you will do:

Technical Support Specialist


Providing technical support for Retail Services Field technicians related to hardware and software issues.


Respond to Service Desk ticket requests to effectively service, document and close tickets within a defined SLA.


Be a subject matter expert on the configuration, enhancement and support of the ServiceMax application.


Provide pro-active improvement recommendations for supported systems and processes to improve efficiency and profitability of the Field and Field support organizations.


Provide data extraction expertise for internal and external reporting capabilities and insights from supported Field Service applications.


Ability to challenge status quo by recommending and selling enhancements and solutions proactively versus reactionary.


Ability to effectively document and communicate project/initiative status to management and stakeholders.


Ability to effectively collaborate with team members, stakeholders and IT as required.


Ability to work in an operations environment that requires on-call and off hours engagement.

Qualifications

What we look for:

Required:

Education: 4 year degree in technical or data science discipline.

Skills:


Ability to query back-end systems for data collection and report building.


Ability to program systems to make complex configuration changes.


Experience in database administration


HW and SW 2nd or 3rd level support specifically with Win7,Win10 and Server 2012(A and/or Net )


Basic understating of SQL, SQL administration or SQL development.


Salesforce and/or ServiceMax administration/development

Desired Certifications: ServiceMax Administrator , CompTIA A

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit .

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit *****************************************

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