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Technology Specialist Sr

Strongsville, OH PNC Financial Services Group

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a(n) Technology Spec Sr within PNC’s Technology Infrastructure Services Organization, you will be based in Strongsville,OH or Pittsburgh,PA. Remote employees will be considered.
REQUIRED SKILLS/ABILITIES:
1. Broad understanding of tools like Jenkins, GIT, Artifactory, uDeploy and TFS and Resolving issues for the users utilizing those tools.
2. Analyze trends and determine the path to address root cause and document the resolution to share with team members.
3. Design (or support) the process of continuous improvement to ensure that the # of repeated incidents declines over time.
4. Identify and implement ways for platforms stability.
5. Automate routine support / maintenance operations on needed basis.
6. Strong knowledge in Windows and Linux/unix OS.
7. Automation scripting language like Ansible scripting knowledge is plus.
8. Provide 24 X 7 on-call support as part of a scheduled rotation with other team members.
9. Serve as an escalation resource.
10. Strong communication skills
11. Other duties as assigned.

Job Profile

  • Administers, executes processes/procedures and addresses issues for products and services supported in Technology Infrastructure. May support analysis and report generation, exception processing and service management. Implements new products, services, and operational solutions as well as augments existing capabilities.
  • Performs advanced administration requiring sound and thorough knowledge of specified operational products /services.
  • Provides technical operational, analytical and research support to technical teams through both written and verbal communications.
  • Drives incident resolution and root cause analysis of production problems.
  • Develops and maintains technical, operational and service procedures, as well as process workflows for operational/applications teams.

Core Competencies

Manages Risk – Basic Experience

  • Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank’s and unit’s risk appetite and risk management framework.

Customer Focus – Working Experience

  • Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.

Job Specific Competencies

Process Management – Working Experience

  • Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.

Problem Solving – Extensive Experience

  • Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

SYSTEMS SOFTWARE INFRASTRUCTURE – Extensive Experience

  • Knowledge of software technology, and the ability to plan global, regional and local software architecture and infrastructure components.

IT Standards, Procedures & Policies – Working Experience

  • Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.

System and Technology Integration – Extensive Experience

  • Knowledge of the features and facilities of systems, and the ability to integrate and communicate among applications, databases and technology platforms.

System Testing – Extensive Experience

  • Knowledge of and the ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.

System Testing Tools – Extensive Experience

  • Knowledge of and the ability to use tools and techniques for automating, simplifying and enhancing system testing.

HARDWARE INFRASTRUCTURE – Extensive Experience

  • Knowledge of and the ability to design, implement and integrate IT hardware for its use in business environments.

Server Software – Extensive Experience

  • Knowledge of and ability to configure, install, and support the functions, features and facilities of multi-user operating systems to manage network resources.

Certifications/Licenses

preferred certification in ITIL v3 Foundations, PMP, Six sigma/Lean or other technical certification

Required Education and Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

EEO Statement

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law

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