Video Control Systems Operations /Senior Software Engineer

Norcross GA Cox Communications

Cox Communications is currently seeking a Video Control Systems Operations /Senior Software Engineer to play a pivotal role in overseeing the administration, expansion, and maintenance of crucial video control systems. This position entails providing tier III support and administration for Cox's video control system's tools and applications, in addition to offering technical guidance & solutions for complex operational components to leadership and team. Moreover, the role encompasses advanced video systems administration, incident management, service assurance, maintenance, and fix agent support for Cox's video control systems, covering guide applications, application servers, IP & QAM Video, and Control Systems.

Role Responsibilities:

  • Provide escalated support for video control systems and services
  • Assist in quality detection and adjustment solutions for Linear Segmented Addressable Ads
  • Handle Tier III escalations from various departments and teams during BAU and On-Call support hours
  • Perform diagnosis, configuration, and troubleshooting for systemic and video quality issues
  • Ensure adherence to MTTR, SLA's, and OLA's through ticket management
  • Lead troubleshooting efforts for system-wide video technology incidents as incident command
  • Oversee system maintenance, upgrades, and software patches
  • Collaborate with internal teams and vendors for continuous improvement and project execution
  • Provides mentoring to junior team members
  • Assists with design and R&D of new video products and software



  • Bachelor's degree in a related discipline and 4 years' experience in Cable TV operations. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field
  • 1+ year of experience in digital broadband distribution or video engineering protocols and delivery systems
  • 1+ year of experience in network protocols, equipment, configuration, and troubleshooting


  • Degree in related discipline strongly desired (e.g., Information Systems, Computer Science)
  • Project management experience

USD 97,100.00 – 161,800.00 per year


Compensation includes a base salary of $97,100.00 – $161,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.


The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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