A client of Insight Global is looking for a self-motivated, experienced Technical Operations Engineer to join a small but growing Technical Operations team that supports our lottery solutions. Our team works closely with our Infrastructure, Development, and testing teams, identifying issues while also suggesting and implementing corrective actions. You will work on both standard support issues – ensuring a smooth operation of our platform, and on project specific work including new product releases, enhancements and upgrades of the product for existing and new customers.

Our environments run predominantly Windows Server 2016+, SQL Server, and IIS with some Ubuntu and WildFly in the mix.

Responsibilities:

Support new customer implementations as well as support and maintain existing customer solutions.

Triage, troubleshoot, and resolve issues with system availability, latency, or performance.

Ensure system capacity is being monitored and considered in planning.

Identify and address system security concerns

Ensure Incidents assigned to the team are being managed within agreed SLAs

Define, refine and track Service Level Objectives

Setup and maintain monitoring of system and ensure all alarms are documented in up to date Knowledge Base Articles

Participate in a 24x7x365 on-call rotation

Working on a team with 3 other existing admins reporting into manager

Scripting Experience

Linux Administration
3+ Years of Windows Administration with a focus on system administration, configuration, and diagnostics

SQL Server Administartion experience

Exp. with VSphere, IIS, Virtual Machine

Experience with Active Directory and Domain Intergration

Strong technical problem-solving skills and working knowledge of common protocols such as SFTP, SSH, SMTP, DNS, and HTTP/S

(Must be able to provide examples of contribution for each must have.)