This is a full time position
Salary: $73,500 – $89,900
Customer support- Serve as first point of contact for inquiries or needs
Primary responsibility supporting WR helpdesk tickets
Provide additional helpdesk support to Wilder staff as needed
Work with IT staff to procure appropriate WR hardware (laptops, desktops) and software
Support mobile device needs if/when needed
Take primary responsibility for imaging and, when needed, encryption of WR laptops
Network support – Maintain network infrastructure with IT Team members
Primary responsibility for 2 WR servers (Red Hat Linux and Windows)
Provide additional network, system, and infrastructure support as needed
Work with Wilder IT staff to plan and optimize systems.
Manage WR software (order, renew maintenance)
Documentation – Provide timely, accurate and complete documentation in accordance with operating procedures, regulations and standards
Provide documentation of maintenance
Create and maintain documentation for training and technical reference
Operations support – Implement and maintain core service delivery operations, frameworks and processes
Assist with WR technology asset management
Work with facilities staff to provide audio-visual support
Systems development – Develop new or modify existing systems to meet business needs
Create work and system protocols, processes and practices as required
System evaluation – Evaluate system specifications
Determine effectiveness of existing and new systems as required
Provide recommendations on best practices for utilization of technology
Participate in assessment of new technologies for staff
5 years relevant experience in Helpdesk support and LAN/WAN network experience.
Microsoft Office support
Windows Server support
Redhat Enterprise Linux OS support
MS SQL Server support
Bachelor’s degree in Computer Science or related filed preferred.
Comp TIA Network +, Comp TIA A+ or related certificates preferred
Competitive compensation and benefit package including health, dental, 401(k), life, disability, flexible spending and development funds. Eligible federal loans may also qualify for Public Service Loan Forgiveness Program (PSLF).
To apply for this job please visit www.wilder.org.