Typical starting salary: $61,383.86-$70,591.44

Position Summary:

The Network/Systems Technician provides first level technical helpdesk support for users of all Information Technology supported systems, applications and services. Assists and performs assigned tasks to support Network Administrator to maintain and administer City computer hardware and software systems. Performs daily network tasks and support as directed by Network Administrator. May be assigned to perform these duties for other entities that have contracted with the City for support.

Essential Duties and Responsibilities:

• Assists the Network Administrator in managing the City’s personal computer hardware and software inventories; determines warranty and maintenance schedules, and makes daily decisions regarding the repair/replacement and dissolution of various pieces of hardware/software.
• Performs computer technician tasks, such as primary diagnostics on hardware and software, installing and configuring network hardware and software, running cable, and installing personal computers.
• Performs weekly and other periodic system maintenance. Provides setup and configuration of computing peripherals such as printers, monitors, scanners, mice, special keyboards and other equipment as necessary.
• Troubleshoots hardware, software, network and peripheral issues and provides hardware replacement, cleaning or repair as needed.
• Performs hands‐on fixes at the desktop level including installing and upgrading software, implementing file backups and configuration of systems and applications.
• Answers immediate questions in the operation of personal computers and the network.
• Administer the City’s network hardware and software, including operating system, file storage user access, problem resolution (back‐up) and security as directed by Network Administrator.
• Installs and configures network servers, network hardware, personal computers as directed by the Network Administrator.
• Reports to Network Administrator on status of Help Desk issues, current projects, hardware/software requests and other computer/network issues as they arise.

Required / Minimum Qualifications:

Education & Experience

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

• Completion of an Associate’s degree in Network Administration, Computer Science, Computer Information Systems, or a related field.
• Two (2) years of professional, directly‐related work experience in the following: operating and maintaining computers and software application support; networking skills such as the connecting and configuring networked computers and peripherals; network software (especially Windows Servers); hardware and protocols (switches, routers and IP traffic); and network maintenance procedures.
• Experience providing excellent customer service to users. This includes providing customer needs assessment (e.g., interviewing staff and other system users to accurately assess their needs), meeting quality standards for services, and evaluating customer satisfaction.
• Experience with complex problem‐solving situations, such as identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Experience with testing, installing and connecting various computers in the network; troubleshooting and diagnosing hardware problems; and providing minor computer repairs.

For a complete list of duties and qualifications, please refer to the job description.