Sr Business Analyst

What You’ll Do

You will be responsible for understanding the changes being made in our tools and translating those changes into easy-to-follow training materials. You will:

• Partner with product owners and release management to document changes in each release.
• Develop training and in-app guidance for smooth adoption.
• Collaborate with cross-functional teams to align with product release timelines and feature development.
• Participate in sprint planning and review sessions to anticipate training needs.
• Use Jira to track relevant stories and release impacts.
• Create clear, engaging training materials, including tooltips, walkthroughs, knowledge articles and other in-app guidance content.
• Continuously refine training content to match the evolving needs of users and ensure it remains relevant with each release.
• Leverage in-app tools to provide interactive guidance for seamless user adoption.
• Develop guidelines and best practices that create a consistent learning experience.
• Collect feedback from stakeholders and end users to continuously improve training content.
• Monitor adoption metrics and training engagement.

Who You Are

You’re an excellent communicator with a talent for making information clear and accessible. Here’s what else you bring to the table:

Minimum:

• A bachelor’s degree in a related discipline and 6 years of experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field.
• Extensive knowledge of CRM systems, preferably Salesforce.
• Experience with agile methodologies (Scrum, Kanban) and working in cross-functional teams.
• Proven ability to develop and deliver training for new software features.
• Skilled at explaining complex technical concepts to non-technical audiences.
• Excellent communication, leadership and collaboration skills.
• Strong writing skills with a focus on clarity, engagement and readability.

Preferred:

• Experience with in-app guidance tools (e.g., WalkMe, Pendo, etc.).
• Familiarity using Jira for tracking user stories and requirements.
• Knowledge of change management principles.
• Certifications in Salesforce, Scaled Agile or Green Belt.

What’s in It for You?

Here’s a sneak peek at the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare, with multiple options for individuals and families.

• Generous 401(k) retirement plans with company match.

• Professional development and continuing education opportunities.

• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Extra perks like pet insurance, employee discounts and much more.

Check out all our benefits.

Create positive change: in your career, in your community and for the world Apply today!

USD 87,200.00 – 130,800.00 per year

Compensation:

Compensation includes a base salary of $87,200.00 – $130,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.