Clinical Systems Analyst – Epic MyChart (45846)
Job Type: Full Time
FTE/Bi-Weekly Hours: 1.0/80
Hours in Shift: 8
Location: Palo Alto, CA
At Stanford Health Care we’re driven each day by our mission to heal humanity through science and compassion, one patient at a time. We’re health care pioneers whose relentless pursuit of excellence has created life-changing advancements for millions of patients. Our IT Services group has pioneered innovative digital health offerings consistent with our Silicon Valley roots. When you join us, you’ll become a part of this legacy of leading-edge, coordinated and compassionate care.
The Clinical Systems Analyst I – Web Applications supports core functions of the health system’s applications to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support assigned systems under the minimal guidance of senior members of the team. The position will have a good understanding of Epic modules, ancillary systems, and health system operations.
Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required.
Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests.
Perform daily monitoring of applications in production use.
Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk.
Lead small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases.
Modify tables/master files, make additions and changes under the direction of senior team members.
Implement changes using documented procedures that are compliant with department’s policies and procedures.
Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution.
Work with and mentor junior staff members to document workflows.
Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications.
Participate in team and cross-team meetings and maintain appropriate meeting records.
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
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Bachelor’s degree from an accredited college or university. Epic certification in relevant module. Epic MyChart experience a plus.
Two (2) or more years of progressively responsible and directly related work experience. Experience with Epic Cache Programming and Interconnect web services is a plus.
Knowledge, Skills, and Abilities
Mid-level Microsoft Office skills
Ability to diagnose and resolve routine technology problems
Ability and desire to learn to resolve specialized and advanced technology problems
Ability to establish a set of tasks and activities associated with an intended outcome and timeline
Ability to take action consistent with available facts, constraints, and anticipated consequences
Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner
Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
Ability to develop new skills and teach others
Ability to collaborate and build consensus with stakeholders
Ability to understand and adhere to operational standards, policies, and procedures
Ability to identify risks and issues
Ability to develop solutions for new and unfamiliar challenges
Ability to analyze data, draw conclusions and interpret results
Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
Knowledge of current issues and trends in health care and clinical operations in a health care system
Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a health care setting
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