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Quality Assurance Specialist-3rd Shift

Hammond IN LMS - Lawrence Merchandising Services

Under the supervision of the Regional Manager, the Quality Assurance Specialist will be completing shipment audits through detailed data collection, completing surveys, and submitting photos. A successful QA Specialist will be able to work independently, be a confident decision-maker and can quickly build rapport with the DC leadership and associates.



Essential Duties and Responsibilities:

  1. Learn and maintain detailed knowledge of all field operations processes and company policies.
  2. Perform assessments of truck shipments at designated DC via visual observations, answering standard survey questions and taking photos.
  3. Analyze to determine whether shipments meet requirements.
  4. Develop and maintain a collaborative professional relationship with management and associates.
  5. Follow all company and distribution centers safety protocols.
  6. Complete and submit all data collection survey’s/photos in a specified time frame.
  7. Successfully complete training of all field related services and procedures.
  8. Perform other related duties as assigned.


This job description does not imply that the above functions are the only tasks that may be performed.  Individuals will be expected to follow any other job-related instructions and perform any other job-related tasks as directed by management.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. 


      Responsibilities With Regard to Workers’ Compensation Claims:

You are responsible for reporting any employment related injury you incur to your direct supervisor as soon as possible following an incident resulting in an injury.


Additional Requirements:


Education/Experience:  High School Diploma  or equivalent and two years of auditing/bar code scanning experience; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the job responsibilities.


Computer Skills: Ability to use and navigate on a company provided computer and mobile device applications. Proficient skills with MS Office Suite programs; Excel.


Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities.


While performing the duties of this job, the associate is: 

  • Regularly required to use hands to handle or feel objects, tools/controls, and reach with hands or arms
  • Frequently required to talk, listen, and read instructions on a mobile phone and/or printed on paper
  • Frequently required to walk, kneel, squat, bend/stoop. May at times need to lift and/or move up to 50 pounds
  • Regularly required to view items at both an extremely close and distance range and must be able to adjust and readjust focus



Supervisory Responsibilities: None


Work Environment: Distribution Warehouse environment.


Travel Requirements: Limited travel, will need to travel for training orientation once a year


Language Skills:  English is the primary language skill; however, bilingual skills may be required based on business necessity. #IND123

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