L2 Support Analyst
Ref No.: 18-27403
Location: Edison, Texas
Mandatory Technical Skills:
Strong knowledge of Windows 2012 and 2008 server.
Strong knowledge of IIS6 and IIS7 including virtual directory and app pool configuration and trouble shooting.
Application server loads and configuration.
Knowledge of WebSphere management/configuration and EAR deployments.
Knowledge of Documentum server / Doc Base management.
Microsoft Technology Stack – Browser, .NET, IIS 7/8, MSSQL Databases
IBM Websphere Application Server 8.5 – Network Deployment
Apache HTTP Server
Share Level and NTFS Level Permissions
Knowledge of Client and SAN technologies (NetApp)
Global Active Directory Domain Knowledge
BigIP F5 LTM Load Balancing concepts
Multi-Data Center, Multi-Zone Environment familiarity and understanding
Knowledge of MSSQL database structure and queries
Knowledge of MSSQL Cluster Environments
Knowledge and Ability to troubleshoot Network/Firewall issues
Knowledge of how Domain Name System (DNS) works
Knowledge of Powershell/Batch scripting
AppDynamics APM (Application Performance Monitoring) knowledge
Understanding of DevOps Practices and Principles
Application Development – Build/Test/Deploy automation and strategy (Jenkins/TeamCity/TFS)
Mandatory Functional Skills:
1.Availability for the 247 production support activities
2.Engaging with App leaders and L3 team
3. Helping the team to make decisions
4. Mediating the general conflict of goals between team (BA & Developers) and product owner
5.Giving feedback to the team
6. Helping with the release planning.
7. Keeping in touch with every stakeholder regularly
8. Helping the team to continuously improve their process.
9.Reflecting issues to the team through observation from outside of the team.
Desirable Functional Skills: Airlines Domain Functionality background
Total Experience Required 6+ years
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