TitleInformation Technology Support Analyst, Principal
DepartmentRisk Management and Safety (7475)
Provides IT management support for the Risk Management Services Department. Work includes oversight and support for multiple databases, specialized applications, and departmental server and desktop environments. Manages application interfaces with UAccess systems as needed. Evaluates use of information technology across the department and provides recommendations to management to maintain network function, capacity, security, and planning for future needs. Under general guidance from RMS management, develops new applications and/or identifies and implements commercial applications to meet departmental needs. Supervises one or more student employees to provide desktop support to RMS staff and maintain departmental webpage. Serves as the information security manager for RMS, implementing and monitoring appropriate security practices in compliance with university ISO guidance and policy.
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state retirement plan; access to UA recreation and cultural activities; and more!
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Duties & Responsibilities
Evaluates capacity of assigned systems, applications, database and hardware resources and plans for development and expansion. Researches current and emerging technologies and makes recommendations regarding the purchase of computer hardware and software support of the unit’s information technology strategic plan and in accordance with established policies.
Ensures availability, performance and security of computer systems hardware and software. Establishes and implements computer systems user guidelines, procedures and standards.
Plans, designs and develops network infrastructure. Develops and implements network usage, support and security best practices and policies. Operates and maintains unit’s voice and data communications network facilities.
Establishes and implements applications systems design/development standards and procedures. Designs, develops and maintains applications systems.
Analyzes, designs, develops, maintains and administers highly complex automated databases. Establishes, maintains and implements database security and data backup and recovery policies and procedures.
Analyzes web based technology infrastructure and plans and implements web resources. Establishes and implements web design/development standards and procedures. Designs, develops, and implements web applications.
Documents and analyzes highly complex business systems and processes. Identifies user needs. Designs, revises and implements automated systems. Develops and recommends user and/or unit policy and procedural changes.
Installs, configures and maintains workstation hardware, software and peripheral equipment. Evaluates workstation support needs; plans and implements maintenance, upgrades and training programs. Resolves hardware/software problems.
Knowledge, Skills, & Abilities
Knowledge of the theory, principles and practices in areas of assignment, that may include systems administration, network systems administration, applications design/development, database design/development or administration, web site design/development or administration, business analysis and workstation end user support.
*Skill in designing, installing, configuring and maintaining computer hardware, operating and application systems and utilities including high availability systems
*Skill in establishing and maintaining computer system guidelines, standards and security protocols.
*Strong, recent working knowledge for the following technologies/services:
* Networking: VLANs, TCP/IP, firewall
* Patch management/deployment
* Microsoft Azure/AWS
* Microsoft SQL
*Skill in analyzing computer hardware and software problems.
*Skill in providing information technology related customer service to users having varying levels of technical expertise.
*Ability to work as part of a cross-functional team
*Ability to multi-task between multiple complex projects and operational requests
*Ability to effectively communicate verbally and in writing
*Ability to quickly learn new skills and technologies
Please see Arizona Board of Regents Minimum Qualifications below.
Arizona Board of Regents Minimum Qualifications
Six years of progressive information technology experience in area of assignment which may include systems administration, network systems administration, applications design/development, database design/development or administration, web site design/development/administration, business analysis and/or workstation/end user support; OR, Associate’s degree in Information Technology or a related field AND five years of progressive information technology experience in area of assignment which may include systems administration, network systems administration, applications design/development, database design/development or administration, web site design/development/administration, business analysis and/or workstation/end user support; OR, any equivalent combination of experience, training and/or education.
1.Experience using Microsoft Active Directory and Group Policy
2.Experience with UAccess and PeopleSoft HCM platforms, including establishing and maintaining application data connections.
3.Experience with risk management information systems, or similar applications for claims administration, injury/incident reporting, asset database, insurance policy monitoring, and analytical reports for risk management information.
4.Experience with development or original applications, including functional design, security testing, installation and configuration, system implementation and maintenance.
5.Experience with security testing, installation and configuration, system implementation and maintenance of purchased commercial software applications.
6.Experience with application security, and network and system security
7.Experience with configuring and administering cloud services
8.Demonstrated knowledge of Microsoft Windows Servers
Full Time/Part TimeFull Time
Number of Hours Worked per Week40
Job CategoryComputer, Engineering and Technical
Benefits EligibleYes – Full Benefits
Posted Rate of PayTBD
Type of criminal background check required:Fingerprint criminal background check (security sensitive due to title or department)
Posting Detail Information
Number of VacanciesOne
Desired Start Date07/09/2018
Position End Date (if temporary)
Limited to Current UA EmployeesNo
Contact Information for Candidates
Review Start Date06/12/2018
Open Until FilledYes
Special Instructions to Applicant
Please note: You will be required to provide contact information for a minimum of three professional references within your application. Should you be selected as a finalist for this position, your references may receive an automatic email. This email will ask your references to complete a brief questionnaire in regard to your suitability for the position as well as request the attachment of a letter of recommendation.
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At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. We translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we encourage diverse candidates to apply, including people of color, women, veterans, and individuals with disabilities. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.
The University of Arizona is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply.
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