Heavy & Medium Duty Automotive Technical Support
OnTrac Warranty Center: Technical Support and Warranty Claims Adjudication
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Representatives provide technical support and warranty adjudication on heavy truck systems for an industry leading customer assistance call center. Responsibilities include technical troubleshooting, warranty adjudication, product and customer support related to contacts from the Customers clients and Customer personnel involving customer products, and processing product warranty claims.
This position serves the Meritor and Meritor WABCO Accounts. Meritor is a Tier 1 commercial vehicle components supplier to the medium and heavy duty commercial market. Their clients include but are not limited to:
- Daimler Truck North America (formerly known as Freightliner)
- International Truck & Engine
- PACCAR (Peterbilt and Kenworth)
- HinoThis position is client facing and spends much time interacting with the client’s North American Field Operations as well as providing specialized mechanical/technical/electrical support and warranty adjudication throughout North America (U.S. and Canada).These heavy truck systems include heavy duty drive axles, front non-drive and drive steer axles, wheel end, drum and disc brakes, air brakes, anti-lock braking systems, hydraulic braking components, vehicle ride control systems, transfer cases, trailer suspensions, trailer axles, manual transmission, automated mechanical transmission, clutch, shocks and tire inflation systems as examples.Answer incoming phone calls and provide first class technical support for all products supported. The calls consist of in depth mechanical and/or electrical troubleshooting and diagnostics. The customer calls for technical assistance on a wide array of specialized products such as air compressors, air driers, brake control valves pneumatic ABS systems for trailers, hydraulic ABS systems, hydraulic power brake systems, reverse detection modules, roll stability control, roll stability trailer support, electronic stability control, reverse detection modules, leveling modules, electric over air clutch control systems, and various diagnostic software programs are examples.Job Type: Full-Time HoursShift: Primarily first shift with the availability to work second if required
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