GENERAL PURPOSE OF THE JOB: The Keefe Group IT Support Analyst will support and train KCN customers on the use of KCN-developed Technology Solutions. ESSENTIAL DUTIES AND RESPONSIBILITIES: Train KCN customers at customer facilities nationwide on the use of KCN systems products Provide phone support services to customers and Regional KCN Staff Assist in upgrade and maintenance of KCN systems deployed to customer sites and regional distribution centers Train on an as-needed basis Assist in planning disaster recovery strategies and resolutions on customer servers and client workstations Assist in systems integration projects from initiation to completion Document all service, configuration, and upgrade activities as specified by the Keefe Group IT Manager Responsible for 24/7 on-call phone support services on a weekly rotating basis Complete miscellaneous projects/duties as assigned by the Keefe Group IT Manager SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities. Minimum Requirements EDUCATION AND/OR EXPERIENCE: Associate’s degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. OTHER SKILLS AND ABILITIES: Must be a self-starter who can work well with people at all levels both in and out of KCN Organization and the correctional facility in a professional manner. Ability to work in a correctional environment. Excellent oral and written communication skills. Ability to define problems and resolve them quickly. Ability to work well with ever changing priorities and/or situations. Excellent organizational skills. Ability to work independently or within a team. Familiarity with computers (including Microsoft Office programs). OTHER QUALIFICATIONS: Must qualify for correctional facility security clearance. Must pass background check(s): criminal and drug screen Other Qualifications: Must pass background, credit, motor vehicle record and drug checks We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Satisfying Customers with Integrity and Innovation for over 40 years! We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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