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Lead Systems Analyst

Boston, Massachusetts Shared Technology Services Group

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– Insurance

– Auto
– Home
– Commercial Auto
– Renters
– Condo
– Umbrella
– Teachers Plan of NJ
– AARP Member Program of MA
– Policyholder Perks
– Ways to Save
– More

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– Report a Claim
– Track
– Forms
– Services
– Find a Repair Shop
– NJ Personal Injury Protection (PIP)
– FAQs
– Auto Claims
– Commercial Auto Claims
– Home Claims
– More

– Resources

– NJ Insurance
– MA Insurance
– CT Insurance
– NH Insurance
– Insurance 101
– Glossary
– Severe Weather Events
– More

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Job Title:Lead Systems Analyst

Location:MA-Boston

Job Number:JO-1803-1588

Openings:

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The Lead Systems Analyst recommends approaches for the design of a business solution by interacting with Business Partners and System Engineers. By developing technical specifications the Lead System Analyst will clearly articulate an approach to meet Business Goals. In order to accomplish this goal they act as a liaison between vendors, technical staff and the business. The Lead Systems Analyst also will be well versed in our Proprietary Systems.

RESPONSIBILITIES

Client Relationships and Communication

– Identify client organization’s strengths and weaknesses and suggested areas of improvement
– Provide input to the Project Manager in the creation of project plans, estimates, and schedules
– Deliver informative, well-organized presentations to both technical and business partners.
Requirements

– Perform systems analysis – understand and articulate full system-flow processing for policy writing, billing, claims, publishing, imaging and financial systems
– Complete analysis to ensure effective implementation of statutory and regulatory changes
– Define and implement standards, methods, and procedures for requirements and testing activities
– Design and code very complex changes in our proprietary systems.
Lead project review sessions for team members

Problem Solving

– Perform workflow analysis, create workflow diagrams and make recommendations for procedural improvements – understand and articulate current state and future state.
– Research, coordinate, and track problems to resolution
– Identify critical issues with ease including make recommendations to mitigate situation
– Exhibit confidence and an extensive knowledge of emerging industry practices when solving business problems
– Suggest areas for improvement in internal processes along with possible solutions

Leadership and Project Management

– Manage the process of innovative change
– Leadinternal teams/task forces while providing direction, prioritizing tasks and follow up
– Generate enthusiasm among team members
– Demonstrate extensive knowledge of Requirements Management and Project Management practices and processes
– Mentor and guide other analysts within the organization

Organization

– Employ an advanced level of flexibility and adaptability in the processes and techniques used to complete their work
– Exhibit flexibility in leadership style, facilitation skills, and management of expectations with teammates and stakeholders

REQUIREMENTS AND SKILLS

Organization and Problem Solving

– Demonstrate very strong skills in area of expertise:

– multivariate rating skills
– broad billing knowledge
– extensive Publishing or claims background

– Manage multiple tasks simultaneously in order to meet demanding deadlines
– Quickly understand the business issues and data challenges of client’s organization and industry
– Manage multiple work streams and show critical analysis skills to make informed decisions quickly and professionally
– Extensive SQL Skills

EDUCATION/EXPERIENCE/DEGREE REQUIREMENTS

– Proven Senior Systems Analyst experience
– Minimum 10 years of Systems Analyst-related experience, with increasingly complex system analysis projects, using various requirements gathering techniques and methodologies (Use cases and activity diagrams)
– BA/BS degree required (computer science or related field preferred)
– Insurance industry experience required
– Project Management or related certifications preferred
– Proficient in Microsoft Office Suite (Excel, Access, PowerPoint, Word, Visio, and Project) strong emphasis on MS Visio (wireframes and workflows)

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