Learning Services Resource Focal

Conduent

Description:

Learning Administration – Resource Focal Role

Conduent Summary

Conduent
is the world’s largest provider of diversified business process services with
leading capabilities in transaction processing, automation, analytics and
constituent experience. We work with both government and commercial customers
in assisting them to deliver quality services to the people they serve.

We
manage interactions with patients and the insured for a significant portion of
the U.S. healthcare industry. We are the customer interface for large segments
of the technology industry and the operational and processing partner of choice
for public transportation systems around the world. 

Whether it’s digital payments, claims processing, benefit
administration, automated tolling, customer care or distributed learning –
Conduent manages and modernizes these interactions to create value for both our
clients and their constituents. Learn more at 

www.conduent.com

.

Job Summary

The
Learning Resource Focal role is responsible for supporting training delivery
logistics support and scheduling of training events. The ideal candidates are

experienced and knowledgeable operations and administration
professionals who provide specific support to the end to end process of
scheduling corporate training events. Their focus is on providing training
delivery logistics support/reporting/data analytics to client business partners and customers.

These
resource focal role requires the following behaviors: high-touch relationship
building and communication – frequent regular personal interaction necessary to
build/maintain relationships; understanding of business programs and needs,
quick responsiveness to emergent/customer critical issues – providing in the
moment resolution to ensure high levels of customer satisfaction. Frequent
interaction with management to address training needs/challenges; immediate
collaboration, quick response, research, resolve, follow-up, and communication;
certification and site readiness is critical to flow of manufacturing in
production environment; many moving parts requires agile coordination and
extreme attention to detail.

 

The Resource Focal role p

rovides the following services/expertise:

  • Scheduling

  • Rostering | Records Management

  • Workflow tool and Learning Management System

  • Reporting, data, analytics

  • Learner Care | Multi-Tiered User Support

Key Responsibilities

  • Facilitate client meetings

  • Schedule strategic meetings designed to
    discuss, capture, and review business requirements, trend analysis data and
    forecasting of training needs/demand; solve for enrollment challenges, optimization,
    escalated issues, capacity planning, penalty risk mitigation, etc…

  • Perform data analysis and reporting for
    scheduled events

  • Provide the output of data analysis to Boeing

  • Records Management | Rostering Management |
    Learner care

  • Develop and maintain excellent client
    relationships through high customer and service delivery.

  • Gather, understand, translate, and validate
    business requirements

  • Ability to prepare weekly metric/data reporting
    in Microsoft Excel and create graphics/visuals of data in PowerPoint for
    partner/customer meetings

  • Prepare, interpret and report data – Ensure
    data integrity

  • Ability to gather, understand, and synthesize
    business requirements

  • Adapt Conduent processes and standards to
    client needs based upon defined event/session scope.

  • All other duties as assigned.

Knowledge, Skills, and Abilities

  • Bachelor’s Degree preferred

  • 3 or more years related work experience,
    including effective presentation and leadership skills

  • Proficient in all Microsoft Office
    applications.

  • Experience providing data analytics

  • Strong meeting facilitation skills

  • Problem solving, communications – solid
    verbal/written skills, customer service skills

  • Knowledge of and experience with service
    ticketing systems (e.g. Zendesk, KANA)

  • Knowledge Lean six sigma preferred

  • International | Global support services 
    experience (preferred)

 

Conduent
is an Equal Opportunity Employer and considers applicants for all positions
without regard to race, color, creed, religion, ancestry, national origin, age,
gender identity, gender expression, sex/gender, marital status, sexual
orientation, physical or mental disability, medical condition, use of a guide
dog or service animal, military/veteran status, citizenship status, basis of
genetic information, or any other group protected by law. People with
disabilities who need a reasonable accommodation to apply for or compete for
employment with Conduent may request such accommodation(s) by clicking on the
following link, completing the accommodation request form, and submitting the request
by using the “Submit” button at the bottom of the form. For those
using Google Chrome or Mozilla Firefox please download the form first: 

click here to access or download the form

.

To apply for this job please visit the following URL: http://itjobpro.com/62283 →