Security Specialist I


Client Reference Code: 205574
Handle incoming and perform outgoing security related customer service calls. Responsible for responding to abuse complaints against customers; perform security and customer support services under general supervision. Ensure consistent treatment of customers accused of violating Charter’s Acceptable Usage Policy (AUP) regarding High Speed Data customer services. Interact with the customer base to assist in resolving security incidents and concerns.

Prepares status reports on security matters to develop security risk analysis scenarios and response procedures. Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications

Responsible for the tracking and monitoring of software viruses

Enforces security policies and procedures by administering and monitoring security profiles, reviews security violation reports and investigates possible security exceptions, updates, and maintains and documents security controls

Involved in the evaluation of products and/or procedures to enhance productivity and effectiveness

Provides direct support to the business and IT staff for security related issues

Educates IT and the business about security policies and consults on security issues regarding user built/managed systems

Represents the security needs of the organization by providing expertise and assistance in all IT projects with regard to security issues

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Knowledge of Microsoft operating systems and applications
Knowledge of security issues, techniques, tools and implications
Ability to multi-task and manage time effectively
Ability to work in a team environment, sharing workloads and responsibilities.
Ability to produce metrics reports on security initiatives
Customer service oriented

Associate’s degree in Information Technology, Computer Science, MIS or related field or equivalent work experience

Related Work Experience Number Of Years
Experience in information systems environment, preferably in IT/Network Security 1+

Experience with investigation of security incidents, understanding of application vulnerabilities, experience consulting with users on AUP Violations, security incident response and security policy, and interaction with law enforcement agencies on security incidents or breaches.
Familiarity with developing/maintaining security policies, procedures, and incident response activities.
Knowledge of current and emerging security threats and vulnerabilities

BA/BS in Information Technology, Computer Science, MIS or related field or equivalent work experience

Related Work Experience Number Of Years
Security Operations Experience 2+
Experience with law enforcement, intelligence, or public/private sector security org. 2+

Office Environment

Job Code : TWCISE350 Security Specialist I Exempt


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