Senior Manager, Network Engineering – Core


Client Reference Code: 202400

Responsible for providing guidance and direction to Network Services management on configuration, installation and deployment of existing and new technology. Responsible for the hiring, training, development, and performance management of staff. Responsible for ensuring on time deployment of projects, network compliance, and capital budgeting.


  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Ensure required reports are timely, accurate and complete
  • Identify and develop procedures to help streamline processes within Network Services
  • Provide technical guidance and assistance as required for problem resolution
  • Establish interfaces with Engineering, Field Services Operations, and other internal groups as necessary to ensure the timely and efficient resolution of problems
  • Oversee the daily activities of Network Services and perform direct supervision of team members, including performance reviews, career development, and staffing
  • Adhere to industry specific local, state, and federal regulations, as applicable
  • Know, understand and follow company policy
  • Establish positive employee relations through effective communication and ongoing support
  • Develop an effective front line Leadership team and assist them with developing their direct reports as to drive a high performance culture and environment
  • Perform other duties as required by manager

  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Experienced in the following- analyze and interpret data, communicate orally and in writing in a clear and straightforward manner, and with all levels of management and company personnel
  • Maintain confidentiality, makedecisions and solve problems while working under pressure
  • Manage multiple projects at one time, prioritize and organize effectively, and supervise and motivate others
  • Knowledge in using personal computer and software applications (i.e. word processing, spreadsheet, etc.), and work independently
  • Ability to work with others to resolve problems, handle requests or situations and an understanding of company products and services
  • Advanced knowledge and experience Network and Element Management tool , as well as cable, voice and data communications networks, and associated elements-
  • Advanced knowledge in LAN/WAN design and operations, TCP/IP and SNMP, HFC networks, and Advanced Video technology
  • Demonstrated leadership qualities, ability to maintain confidentiality, and knowledge of Microsoft Office

  • Master’s degree in Computer Science, Engineering, Math or related field or equivalent experience
  • Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E) preferred


5+yearsManagement experience in a 24/7 operations center
8+ years Network Operations and/or Implementation experience
2 years project management


Valid driver’s license with satisfactory driving record within Company required standards may be required


Office environment
Varying schedules in a 24 x 7 Network Center
Travel as required

Job Code : TWCTE0027 Sr Mgr, Network Engineering Exempt


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