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Solution Architect

Dallas, Texas OpenConnect Systems Incorporated

Career opportunities at OpenConnect

Solution Architect
(Full-time)

This position is providing professional services and involves engaging with OpenConnect’s customers to deliver services outlined in an agreement. Primary responsibility will be to deliver premium paid-for services to ensure customer success with OpenConnect’s solutions. Based at OpenConnect’s headquarters in Dallas.Primary responsibilities
– Deliver premium paid-for services including, but not limited to:
– Product installations
– Product configuration
– Product extensions
– Proofs-of-concept
– Product pilots
– Consulting
– Training
– Mentoring
– Work closely with OpenConnect Sales team to build deployment plans for customers to understand and document customer expectations
– Collaborate with staff to vice-president-level employees within and across function and external parties
– Lead and influence people through demonstration of favorable results
– Utilize experience and knowledge of resolving complex problems
– Resolve complex data and analytic configurations to ensure solution produces expected results
– Identify resources to satisfy customer-specific processes and business requirements
– Provide high-level customer service when opportunity arises
– Ensure successful ongoing operations with knowledge transfer to customers
– Lead client meetings to extract and document requirements
– Provide ongoing updates and track progress
– Work closely with OpenConnect Development to stay up-to-date on all product versions and features
– Work closely with OpenConnect Support staff to act as liaison between customer and support during deployment projects
– Variable travel required; travel percentage is approximately 25%Technical requirements
– Knowledge of various programming languages; Java knowledge required
– Knowledge of various database platforms, including Oracle, MySQL, and SQL Server
– Knowledge of Web browsers
– Knowledge of the Linux operating system (specifically, Red Hat and CentOS distributions)
– Knowledge of Windows systems and architectures
– Knowledge of Microsoft Office applications
– Must have excellent verbal and written communication skillaSkills, knowledge, and abilities
– One to three years of software or hardware experience
– Basic knowledge of software, networks and respective components
– Must be able to quickly understand client operations and processes
– Ability to exercise effective judgment, establish customer rapport and defuse emotional situations
– Must be adaptable, professional, courteous, motivated, and able to work well on his/her own or as a member of a team
– Ability to handle a fast-paced environment and challenging workload
– Excellent analytical and problem-solving skills
– Detail-oriented with proven analytical skillsExperience and education
– Minimum three years’ experience
– Bachelor’s degree in computer science or computer engineering; equivalent four-year degree program; or an equivalent combination of applicable education, training, and industry-related work experience

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