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Solution Architect

Dallas, Texas OpenConnect Systems Incorporated

Career opportunities at OpenConnect

Solution Architect

This position is providing professional services and involves engaging with OpenConnect’s customers to deliver services outlined in an agreement. Primary responsibility will be to deliver premium paid-for services to ensure customer success with OpenConnect’s solutions. Based at OpenConnect’s headquarters in Dallas.Primary responsibilities
– Deliver premium paid-for services including, but not limited to:
– Product installations
– Product configuration
– Product extensions
– Proofs-of-concept
– Product pilots
– Consulting
– Training
– Mentoring
– Work closely with OpenConnect Sales team to build deployment plans for customers to understand and document customer expectations
– Collaborate with staff to vice-president-level employees within and across function and external parties
– Lead and influence people through demonstration of favorable results
– Utilize experience and knowledge of resolving complex problems
– Resolve complex data and analytic configurations to ensure solution produces expected results
– Identify resources to satisfy customer-specific processes and business requirements
– Provide high-level customer service when opportunity arises
– Ensure successful ongoing operations with knowledge transfer to customers
– Lead client meetings to extract and document requirements
– Provide ongoing updates and track progress
– Work closely with OpenConnect Development to stay up-to-date on all product versions and features
– Work closely with OpenConnect Support staff to act as liaison between customer and support during deployment projects
– Variable travel required; travel percentage is approximately 25%Technical requirements
– Knowledge of various programming languages; Java knowledge required
– Knowledge of various database platforms, including Oracle, MySQL, and SQL Server
– Knowledge of Web browsers
– Knowledge of the Linux operating system (specifically, Red Hat and CentOS distributions)
– Knowledge of Windows systems and architectures
– Knowledge of Microsoft Office applications
– Must have excellent verbal and written communication skillaSkills, knowledge, and abilities
– One to three years of software or hardware experience
– Basic knowledge of software, networks and respective components
– Must be able to quickly understand client operations and processes
– Ability to exercise effective judgment, establish customer rapport and defuse emotional situations
– Must be adaptable, professional, courteous, motivated, and able to work well on his/her own or as a member of a team
– Ability to handle a fast-paced environment and challenging workload
– Excellent analytical and problem-solving skills
– Detail-oriented with proven analytical skillsExperience and education
– Minimum three years’ experience
– Bachelor’s degree in computer science or computer engineering; equivalent four-year degree program; or an equivalent combination of applicable education, training, and industry-related work experience

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