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AVP-Operations Support Senior Risk Analyst

  • Primary Location: United States,Florida,Tampa
  • Education: Bachelor’s Degree
  • Job Function: Technology
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18028526


RSS is a global unit that belongs to Global Production Assurance (GPA), CTO organization. This team stands as a Single Point of Contact and a One Stop Shop for users to report any Training Queries, Exposure Investigations, Data Quality Investigations, Reports/Data Requests, Business Admin activities or Technology Issues related to ICG and CCB Credit and Operational Risk applications (Citrisk Approvals, Citirisk Credit, Citirisk Facility Management, Citirisk Commercial, Optima CRR, etc.).

Risk Systems Support Senior Analyst will be responsible to operate as a Senior Team Leader for RSS Tampa, where the organization is building its capabilities as part of the global location strategy of CTO organization.RSS Tampa team will be responsible to support NAM, Mexico and some LATAM countries.

He/she will report to the Risks Systems Support Regional Manager and will collaborate with the Regional RSS teams.

This role will include the following responsibilities

·Provide day-to-day supervision and assistance to RSS NAM junior analysts, assisting with prioritisation as required.

·Resolve user problems by acting as a Risk Senior Analyst.

·Senior escalation and partnership with Risk Management, CRMS, Operations and Technology partners to ensure a resolution of root cause issues impacting risk.

·Investigate data quality issues raised by Risk users, follow up on resolution with Risk Technology partners, Operational Teams, etc.

·Provide information by answering questions and requests as they come across the helpdesk via email or phone. Determine, and advise the cause of the problems that affect day-to-day functionality of Risk systems. Where possible propose creative solutions or workarounds.

·Provide ad hoc/informal user training by identifying users requiring assistance with risk systems.

·Ensure all referrals are followed through to completion on a timely basis, with follow-ups occurring in accordance with published performance standards/service level agreements.

·Prevent recurrence of database and user problems by analyzing problem management records (FAQs/knowledge base). Update the knowledge base when issues are identified which need to be documented for future reference.

·Service customers by maintaining quality service and operations.Analyzing, defining, developing and providing results and anticipate trends in a timely manner.

·Contribute to team effort by accomplishing related results as needed.

·Escalate relative information by forwarding to RSS Regional Manager if necessary.

·Prepare special reports as needed that are not readily available to the users by using the query tools available.

·Work with other team members if required to provide efficient and timely results.

·Analyze and interpret the data from the risk systems, making comparable analyses, recommending options and courses of action.

·Work closely with other parties such as GPA Production Support, FRI Project Mgrs or ETS when required to resolve issues.

·Prioritise, schedule and complete any other ad-hoc tasks as assigned by RSS Regional Manager.

·Ensure adherence of GPA objectives and strategies into day-to-day objectives for the team. Track operational processes to ensure high quality services are provided. Direct the organization towards continuous improvements and service delivery through automation, eliminating inefficiencies.

·Be result-oriented and willing to take ownership of engagements

·Contribute to team effort by accomplishing related results as needed.


·5+ years of experience in providing ongoing business support in Risk or Operations

·Strong understanding of Risk Management principles, Credit Policy Procedures and Risk Systems is a must.

·Understanding of fixed income, OTC derivatives, SWAPS, FX modeling, CDS, CVA, FVA

·Knowledge of Financial Risk Management, Credit Risk Models, Value at Risk (VaR)

·Strong knowledge of market and credit

·Independent judgment with strong analytical and risk assessment skills

·Strong written and verbal communication skills

·Have a strong affinity for IT system.

·Collaborative work style and ability to work with a variety of people/functional areas resulting in high quality and timely deliverables

·Ability to deliver high quality work under pressure

·Diplomacy and influence skills to build partnerships and succeed in complex initiatives.

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