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Customer Support Analyst

Location: Rockville, MD

Oil Price Information Service (OPIS) an IHS Markit company has an immediate opening for a Customer Account Executive at the corporate offices in Rockville, MD. This is an entry level customer service position dealing directly with prospective and existing subscribers.

OPIS is an award-winning publishing company offering news and market information on the petroleum industry with electronic pricing reports, newsletters, conferences and directories. This position offers opportunity for growth and the support to succeed.

All applicants MUST submit a Resume, Cover Letter and Salary Expectations.

Responsibilities

– Provide customer support through phone and email while coordinating efforts with internal resources as necessary.

– Manage set up and maintenance of customer accounts in all databases.

– Coordinate efforts with sales, marketing and collections to ensure customer satisfaction.

– Perform routine customer audits.

– Take ownership of assigned services.

– Fulfill historical reports for customers.

– Acquires input from customers to gauge satisfaction with OPIS products.

Required Skills

– Strong customer focus.

– Solid organizational skills with attention to detail.

– Excellent written, verbal and interpersonal communication skills.

– Strong computer skills.

– Ability to manage multiple projects with interruptions.

– Establish priorities and work well with others as well as independently.

– Candidates that
speak/write Spanish as a second language
are
encouraged
to apply for this position.

Education/Job Experience Requirements

– Associates Degree Required

– Bachelors Degree Preferred

– Some customer service experience is a plus but not required

All applicants MUST submit a Resume, Cover Letter and Salary Expectations.

IHS/OPIS offers a fun, energetic, casual work environment along with a comprehensive benefits package inclusive of health, dental, vision, 401K and free parking.

OPIS, an IHS Markit company, is a thriving energy pricing, news and software provider. We provide transparency through educational courses, software tools, real-time news and pricing services, and market-specific benchmark pricing reports that enable our customers to make smarter, more informed decisions.

IHS Markit (NASDAQ: INFO) harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivaled insights and perspectives that lead to well-informed, confident decisions. We call this The New Intelligence. IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500. We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defense, chemical, and economics and country risk.

Headquartered in London, IHS Markit (NASDAQ: INFO) is committed to sustainable, profitable growth.

It is the policy of IHS Markit to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, IHS Markit will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. For candidates in the US, we are a participant in E-Verify (see link below).

EEO is the Law
EEO is the Law Supplement
Right to Work
Pay Transparency Policy
E-Verify

Current ColleaguesIf you are currently a colleague with IHS Markit please apply internally via Workday.

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