Information Systems Administrator – Austin, TX 78703 – **********
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Information Systems Administrator
Whole Foods Market
Austin, TX 78703
Whole Foods Market
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Provides ongoing windows server systems administration support, maintenance, and troubleshooting of hardware and software systems. Provides technical support and advises users on routine interface issues with database systems and networks. Responds to daily incident tickets and works with users to understand and help resolve access, usage, and other issues.
This is part of an Infrastructure Operations team. This role is a level 2 (tier 2) support for the Windows Server support team – Implement, configure, monitor, and maintenance and production and development windows servers; Move, Add, Change and Incident support
Participate in a weekly after-hour on-call process with Windows Server support team
Troubleshoot system malfunctions and/or other unsatisfactory occurrences, and provide analysis and recommendations for resolution and prevention.
Coordinate and communicate the change control process to peer teams and business partners.
Assist business partners with server performance data from numerous indicators
Direct engagement with Microsoft PMC for critical incidents
Implement requested changes to the production environment
Monitor and analyze system performance and provide recommendations for improvement, including system tuning and hardware integration.
Provide input into system design and capacity planning; provide documentation to support system architecture.
Train other system administrators; serve as point of escalation for system issues
Adhere to established security, support, and testing policies and procedures
Participate in external vendor management issues
Knowledge, Skills, & Abilities
Proficiency in implementing and supporting Windows Server, 2008R2, 2012, 2016 across several domains in large data center environments
Knowledge in data center networking and telecommunications
Proficiency in system hardware architecture and implementation
Experience Active Directory usage, for creation, modifying, or removing elevated AD Objects
Experienced with OU, GPO, DNS, DHCP queries and some configuration
Experienced with Change, Incident, Problem management and attend Root Cause Analysis meetings for recurring PRD incidents
PowerShell Scripting for Ad hoc AD queries or larger enterprise audits
Experienced with Server enterprise monitoring systems like Datadog or Solarwinds
Experience with weekly on-call and schedule weekend Maintenance Window work
Ability to work within a fast-paced and team environment while managing individual workload
Ability to interact with peers in a professional manner and assist team members with varying degrees of technical experience
Experience with SOX/PCI audits and compliance
Experience providing remote support and troubleshooting
Desire to maintain up-to-date knowledge of new technologies and willingness to teach others
Desired Work Experiences
4 year degree in Computer Science or equivalent
Production-level support and implementation services in data center environment (2-4 years)
AWS support and experience is a plus
Experienced with ITIL and ServiceNow ITSM is a plus
At Whole Foods Market we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Whole Foods Market hires and promotes individuals solely on the basis of their qualifications for the position to be filled.
Whole Foods Market – 3 hours ago – report job – original job
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