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IT Operations Analyst

Riverside, Rhode Island Citizens Financial Group

DescriptionThe ATM Help Desk Analyst is responsible for daily operational delivery and support for the Technology Services Consumer ATM team, specifically the Citizens Bank ATM Help Desk.
This is an exciting opportunity to work with a dedicated and outstanding team of colleagues, and have a direct impact on the experiences of customers using the Citizens Bank ATM channel.
The ATM Help Desk Analyst will be accountable for monitoring the Citizens ATM network using on-line monitoring and remote diagnostics applications. The candidate will work with a team to react to discovered or reported ATM faults. He or she will attempt to resolve with available on-line tools and branch personnel (where applicable) and then escalate to service vendors and Citizens’ management if needed. Clear documentation of problems and resolutions is also required. Primary responsibilities include:
Monitor ATM network via online monitoring application
Dispatch vendors as needed to ensure network availability
Documentation of all actions and escalations within the monitoring application
Strict adherence to policies and procedures

1-2 years of IT or Business Operations Support Experience
1-2 yrs relevant experience together with preference for some higher education for entry level
4-6 years of related experience for highly skilled with an AS degree or equivalent training

High School or Equivalent (GED) required
Associate Degree in Technology or Business preferred

Hours & Work Schedule
Hours per Week: 40
Work Schedule*:
Tuesday – Thursday 10 AM to 6:30 PM
Friday 9 AM to 5:30 PM
Saturday 7 AM to 3:30 PM
*Hours subject to change

Why Work with Us
At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment and Opportunity Employer/Disabled/Veteran
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.

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