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IT Operations Analyst

Coral Gables, Florida Bayview Asset Management

POSITION SUMMARY:

The individual in this position is expected to:

– Perform fundamental project / release management capabilities for strategic initiatives of high impact to our business partners
– Interact with business units and/or vendors when necessary to resolve system problems
– Provide systems consulting services to clients and internal IT teams as required
– Analyze, control, and respond in a timely manner to all client technical support requirements
– Act as a liaison between the IT teams and business to define the systems and its interrelated activities
– Document policies and procedures, technical guides, training presentations
– Serve as subject matter expert for the Lending Operations group’s technology landscape
– Interact with business units and/or vendors when necessary to resolve system problems
– Provide systems consulting services to clients and internal it teams as required
DUTIES AND RESPONSIBILITIES:

Operations Support – 25%

– Provide 2nd and/or 3rd level support for respective lending systems
– Serve as administrator and subject matter expert for technological product
– Interact with business units and/or vendors when necessary to resolve system problems
– Escalate critical situations to Director when required
– Providing systems consulting services to clients and internal IT teams as required
– Acts as a liaison between the IT teams and business to define the systems and its interrelated activities

Initiative Management / Release Management – 25%

Perform fundamental project / release management capabilities for strategic initiatives of high impact to our business partners. This includes but not limited to:

– Communication Management:
– Determine who receives each type of information and ensure timely delivery of project communication
– Risk Management:
– Manage risks by being able to identify, evaluate, and quantify the risk in order to mitigate the impact of an event to our business partner
– Vendor management:
– Document product requirements and identify potential sources
– Obtain quotations, bids, offers, or proposals as needed
– Manage vendor relationships
– Resolve any open issues / change order
– Time Management:
– Define deliverables, receives estimations, develops schedule, assess schedule
– Cost Management:
– Ensures LOS products and/or lending based projects are within the approved budget
– Quality Management:
– Ensures LOS products and/or lending based projects will satisfy the needs for which they were undertaken

Service Quality – 25%

– Assist with the development and execution of the strategic technology plans
– Make recommendations on ways to improve business processes through the use of new technologies
– Analyze, control, and respond in a timely manner to all client technical support requirements
– Identify and implement ways to eliminate causes of under performance
– Assists development teams for discussion with code review, unit testing, as well as assist the business with QA and UAT

Documentation and Technical Writing – 25%

– Document policies and procedures, technical guides, training presentations
– Provide documentation of supported systems as required and maintain documentation updated
– Document and map data in order to properly troubleshoot and add to our knowledge base
– Analyze systems interfaces in order to document business and technical requirements

SKILLS/KNOWLEDGE/ABILITIES REQUIREMENTS:

– 3-4 years’ experience in the data processing Field
– 2-3 years’ experience in financial industry
– 3-4 years of customer service experience
– Strong organizational skills
– Excellent communication skills (written & verbal)
– Excellent presentation skills
– Excellent interpersonal skills
– Effective Speaker / Trainer
– Ability to manage 4-5 active initiatives (support and/or projects) with 7-10 total in the queue at any one time
– Work with client teams that are 10-15 in size
– Work on projects that are significant impact to the business
– Self-motivated
– Able to make good judgments
– Able to provide creative and innovative solutions
– Analytical/problem solver
– Ability to multi-task
– Strong interpersonal abilities – must project credibility and integrity
– Results-oriented/self-motivated
– Demonstrated analytical and critical thinking skills
– Extensive problem solving skills
– Thorough writing skills for accurate, complete, and effective documentation
– Budget and time estimating experience
– Hands-on requirements analysis and gathering experience
– 2 years of experience as a business analyst / systems analyst and/or project manager
– MS Office 2010 or greater including MS Word, Excel, PowerPoint, Visio
– Projects
– Outlook
– MS Point
– MS Project
– Experience in MS SQL Enterprise Studio
– SQL Query
– NET Framework
– JAVA Programming Language
– Object Oriented Design
– Relational DB Concepts
– PMI Global Standards
– SDLC Methodologies
– Agile Model
– Waterfall Model
– Incremental Model
– Practical LAN/WAN and Frame Relay
– Internetworking skills
– Knowledge of SNMP, TCP/IP
– Strong Financial Software Applications knowledge
– Knowledge of HP Quality Center, HP ALM, Business Objects (Crystal Reporting),
– Experience in Oracle Query
EDUCATION/CERTIFICATION REQUIREMENTS:

– BA/BS in Computer Engineering, MIS, Computer Science, or equivalent experience

Job ID: ITOPE01383

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Bayview Asset Management

Bayview Loan Servicing, LLC is recognized nationally as a premier servicer of both residential and commercial mortgage loans. Contact Info

– Coral Gables, FL
View Company Profile

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