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Manager, Salesforce Community / Software Development Manager

, CIENA

We believe in the power of people. We are a network strategy and technology company that is motivated by making a difference in people’s lives – their productivity, their creativity, their health and comfort. That’s why our engineers design and implement technologies that allow people to do great things.

We’re looking for a highly motivated and talented Salesforce Community & Software Development Manager.

What will you do at Ciena?

* Manage the secured external service community portal.

* Provide leadership in online user experience.

* Document system processes and promote the evolution of more efficient processes.

* Work with IT and business groups to improve portal-based solutions.

* Manage the development of multiple applications within the service portal.

* Coordinate and perform testing of new enhancements and functionality.

* Perform platform upgrades and implement new features.

* Manage the optimization of Coveo search and analytics.

* Perform day to day administration of the services and field questions from other teams.

* Educate others in IT or business of the functionality and capabilities of the service portal.

* Create knowledge base articles and quarterly reports.

* Troubleshoot problems and develop fixes for production issues

Requirements:

* Solid understanding of Salesforce and Salesforce Communities.

* Experience with web development, SDLC & agile development practices.

* Understanding of mobile development best practices.

* Experience managing developers, internal and external.

* Well defined verbal and written communication skills.

* Ability to work effectively as both a member of a team and independently based upon the task at hand.

* Well-rounded IT experience in both operations and development.

*LI-CN

Ciena values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender and age.

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