Under general direction, the Network Engineer 2 manages the purchase,
installation, and support of network communications, including LAN/WAN
systems. Responsible for evaluating current systems. Works on complex
problems where analysis of situation requires in-depth evaluation of
various factors. Plans large scale systems projects through vendor
comparison and cost studies. Provides work leadership and training to
lower level network engineers. Requires expert knowledge of LAN/WAN
systems, networks, and applications. Provides direction, information
and recommendations regarding network configurations and
Establishes networking environment by assisting with system
configuration, system installation, documentation and enforcing system
Maximizes network performance by monitoring performance;
troubleshooting network problems and outages; scheduling upgrades;
proactively addressing network optimization needs.
Troubleshooting malfunctions of network hardware and software
applications to resolve operational issues and restore services.
Ensure availability of services of systems and servers related to
the network infrastructure to
Maintain and support Acadia Healthcare s multi-site network
Coordinate repairs and technical support for network services and
Secures network system by establishing and enforcing policies;
defining and monitoring access.
Accomplishes information systems and organization mission by
completing related results as needed.
Reporting network operational status by gathering and prioritizing
Serve as a mentor to Field Support and Core Infrastructure staff.
Maintain current documentation of Acadia Healthcare s network
architecture and systems.
Maintain a thorough understanding of networking and security
technology platforms (DNS, Security, IP Routing, HTTP, VPM, Wireless,
Email Routing, etc)
Monitor and report on network performance against IT s Service Level
Research and oversee implementation of new technologies.
Support 24X7 operations as needed for network infrastructure after
hours & weekend.
Respond to tickets in a timely manner to ensure that IT meets its
Response and Closure SLAs
Execute Acadia Healthcare IT s incident management processes to
properly triage, resolve and/or route issues to the appropriate IT
resource for deeper level support or escalation.
Collaborate with all team members, across IT towers and third
parties to ensure expedient problem resolution, deliver to project
objectives, attend meetings as required, and perform other duties of a
similar nature or level.
Write routine reports and correspondence, and email.
Communicate in an effective and professional manner to individual
users, groups of users, and other Acadia Healthcare employees.
Keep updated on new technology and industry trends, and attend
appropriate certification courses to maintain proficiency.
Performs other duties as assigned.
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