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Product Support Engineer

Fulton, MD Raytheon

Job Description: Raytheon Solipsys, an industry leader in the development of integrated C4I Network Centric Warfare solutions for both the Domestic and International markets is in search of a Systems/Product Support Engineer to augment its diverse and multi-disciplined Customer Service Center Technical Support team, responsible for providing world-wide around-the-clock technical support to our external customers with deployed Raytheon Solipsys C4I software solutions in development, operations and testing/training support facilities. We are searching for a talented, highly motivated Systems/Product Support Engineer with military experience to assist customers with fielding and maintaining DoD Command and Control Systems both remotely and at the customer site. This is an exciting opportunity for anyone looking to gain experience in multiple areas of engineering and technical support. In addition to providing real-time technical support solutions to DoD customers and the warfighter, this position supports integration and test efforts, Vulnerability Assessments, and assists in preparing training and technical documentation. This position may travel on site for software and systems installation and training. If you are committed to quality, would like to work with great people in a collaborative environment, and directly contribute to our nation’s warfighter and national defense, we encourage you to apply. Key areas of responsibility will include: Conduct and support the initial installation and training for delivered C4I solutions. Provide real-time technical support to troubleshoot, investigate and resolve customer support issues ranging in scope from Configuration and Usage questions to complex software/system/network failures. Analyze reported issues and failures to determine root cause and recommend corrective actions in concert with Engineering and Information Technology (IT) personnel. Conduct software product Vulnerability Assessments and associated resolution in accordance with established DoD Risk Management Framework (RMF) requirements. Collaborate with program and product engineering staff on the development, verification, and execution of integration and test procedures across the Solipsys program and product portfolios. Develop and maintain Customer and Program Profiles to support issue resolution and maintain an authoritative repository for the Customer’s / Program’s system baselines. Develop, maintain product training materials and resources and conduct presentation of same to Domestic, DoD and International customers. Review/maintain product user documentation for technical accuracy and usability. Perform administrative and configuration management duties associated with issue resolution, training, logistics support, and product sales for deployed customer installations. Establish and administer online Customer-specific support sites. Must have the ability to obtain and maintain a DoD Secret Clearance. This position requires the ability to work shifts, weekends, and holidays. Some travel to customer sites required. Capped relocation is available. This position can be a Salary Grade G07 or Salary Grade G08 based on the candidate’s qualifications as it relates to the educational requirement for the position. Required Skills: Minimum 2 years’ experience in full life cycle technical support beginning with initial site software installation and debugging through system retirement of complex domestic and military systems (in the air and maritime warfare domains desired) Minimum 2 years’ experience in using, configuring and administering Microsoft Windows and/or Unix operating system environments. Minimum 2 years’ experience providing local and remote customer service center real-time technical customer support operations. Minimum 2 years’ experience in complex system’s troubleshooting techniques. Formal or informal Systems or Software Engineering experience. Desired Skills: Demonstrated skills developing and providing training on DoD C2/C4I systems. Experience with the operations and maintenance of military Tactical Data Link Systems such as Link 16. Experience with software Vulnerability Assessments and resolution, preferably under the DOD Risk Management Framework (RMF) environment. Experience in the operation and maintenance of military Tactical Data Link systems. Experience with relational and geospatial database development, configuration, troubleshooting, and support including experience with database servers such as: Oracle and PostgreSQL. This also includes experience with NoSQL databases. Ability to debug and test software products as necessary Ability to work with customers to provide training, demonstrations, and technical guidance. Strong oral & written communication skills & proven leadership skills to mentor junior engineers. Ability to use Microsoft Office desktop applications of Word, Excel, PowerPoint, Visio, and Outlook. Ability to obtain a government Secret clearance. Required Education (including Major): B.S. in Computer Science, Systems or Computer Engineering, Technology, Information Systems, or other related engineering/science discipline Or Associate’s degree with four (4) year’s relevant job experience may be substituted in lieu of BS degree. OR Eight year’s relevant job experience may be substituted in lieu of college degree) 112662

Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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