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Support Analyst

Pittsburgh, Pennsylvania EQT Corporation

Job Description

The Support Analyst provides support and maintenance to the users within the Company’s desktop computing environment. Responsibilities include the following:

– Install, monitor and service desktop hardware and peripheral units or components. This includes but not limited to: desktops, laptops, scanners, printers, software, handheld devices
– Troubleshoots problem areas (in person, telephone, e-mail) in a timely and accurate fashion and provides end-user assistance when required;
– Supports end-users on various types of software programs to ensure they work efficiently and effectively in fulfilling business objectives;
– Assists the network and server groups to maintain a stable network and infrastructure environment of the corporate network including diagnosing, resolving and documenting hardware and/or software network problems in a timely and accurate fashion
– Assists in developing long-term strategies for meeting future desktop hardware needs
– Performs onsite analysis, diagnosis and resolution of complex desktop problems for end-users and recommends and implements corrective solutions including offsite repair
– Assesses the need for and implements performance upgrades to computer equipment including the installation of NIC cards, hard drives, memory chips, CD-ROMs, etc.;
– Provides Service Desk Call Center and deskside support;
– Must be detail oriented to document instances of equipment or component failure, repair, installation and removal;
– If necessary, serves as a liaison with third-party vendors for support of equipment
– Provide excellent customer support
– Must be able to perform physical activities ( lifting up to 50lbs unassisted, bending, standing, walking etc )
– Ability to meet demanding and sometimes inflexible timelines
– Strong ability to work independently
– Completes special projects as assigned. Performs other duties of a similar nature or level as required by management to meet the needs of the department

Required Skills:

– Excellent technical knowledge of PC and desktop hardware and software including Dell hardware and Microsoft software products
– Ability to operate tools, components and peripheral accessories
– Ability to read and understand technical manuals, procedural documentation and OEM guides
– Working knowledge of ITIL Service Management best practices preferred
– Understanding of and experience with an enterprise level Mobile Device Management (MDM) tool is preferred.
– Ability to cultivate and grow client relationships
– Participate in an on-call rotation

Required Experience:

– High school diploma or equivalent
– At least 2 years of desktop support experience which includes hands-on hardware troubleshooting
– Advanced degree or certification in a related field preferred

#LIEQT

EQT Corporation and its subsidiaries is an EEO/Affirmative Action employer — M/F/Disability/Veteran

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