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Support Analyst

Plymouth, Minnesota Christopher & Banks

Overview

EMPLOYER is looking for aSUPPORT ANALYSTfor our Corporate Office inPlymouth, MN.

The Support Analyst is responsible for the support of computer related devices at Corporate and providing technical and process related knowledge to business_._

HOW YOU WILL SPEND YOUR TIME…

* Resolve and maintain both hardware and software issues: imaging, inventory, perform equipment maintenance, remote trouble shoot and repair hardware and software.

* Schedule the installation and deployment of computer and mobile devices for users and remote locations including ensuring proper updates (O/S images and application loader packages) and imaging and building hardware as necessary.

* Review incoming support tickets and dispatch workflow to meet desktop support group service level agreements and Corporate compliance policies and procedures.

* Maintain constant communication with management teams about internal and external customer experience, keeping them up to date with global issues and concerns. Escalating these issues to the appropriate team as needed.

* Manage badging process.

* Provide after-hours support, including on-call.

WHAT YOU WILL NEED TO BE SUCCESSFUL…

* Associates Degree or equivalent experience

* Minimum 2 years relevant IT experience

* Minimum 1 year SCCM experience

* Minimum 1 year experience installing and configuring: application software, desktop operating systems and PC hardware components

* Minimum 1 year Mac support experience preferred

* Ability to lift 30 lbs

* Proficient in Microsoft Office Suite

* Technical certification (A+ or MCP) or completion of relevant coursework

* Excellent customer service skills

* Strong interpersonal, written and verbal communication skills

* Ability to multi-task while prioritizing projects accordingly

* Ability to efficiently troubleshoot and seek out resolution to software and hardware issues

ALWAYS IN STYLE, YOUR CAREER AT EMPLOYER….

When Gil Braun opened the first Brauns Fashions in Minneapolis, Minn., in 1956, he opened it with her in mind: local women who were full of life and wisdom, confident in their beliefs and in search of styles that made them feel fabulous at a price they would love. That spirit continued when Brauns Fashions opened its first stores under the Employer banner in 2000. The same year, the company introduced CJ Banks, opening 20 stores designed to meet the need for sizes 14-24 in the underserved womens apparel market.

Today, Employer operates almost500 stores nationally, and still focuses on putting her first, providing our customers with style, value and service that help her look fabulous and feel amazing, every day and for lifes special moments. Missy, womens and petite sizes are available in stores and online for our customers convenience. Please read more about us at ***************************.

Not ready to apply? Connect with us [*********************************************************************************************** for general consideration.

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