The Systems Engineer Sr. Manager is responsible for attracting, retaining and developing top talent focused on market needs, and inspiring Systems Engineering teams to provide quality service to drive a highly stable infrastructure in support of The Home Depot’s business. The Systems Engineer Sr. Manager focuses on guiding and executing the implementation, maintenance, and support of hardware, software, and systems necessary to enable sales, drive efficiency, and build customer satisfaction. Within their Systems Engineering teams, Systems Engineer Sr. Managers, work closely with business stakeholders and the stores. They support system planning reviews and communicate with, and present across, all levels of the organization.
The Systems Engineer Sr. Manager is a strategic leader that is skilled and experienced in generating innovative ideas for growth within their respective area and across the systems engineering organization. The Sr. Manager must exhibit the ability to lead managers and their teams and drive change management and process improvement.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
40% – Strategy & Planning:
Drives Systems Engineering by reviewing performance and directing work efforts of Engineers and vendors to ensure alignment with company, stakeholder, and end user priorities
Aligns Systems Engineering efforts across products and projects
Understands enterprise goals and KPIs to ensure value is delivered against them
Gains a thorough understanding of end user needs, both existing and potential, and uses that knowledge to help design infrastructure that exceeds expectations
Communicates with key user and operational groups to understand business needs
Elicits ideas and assists team members with gaining shared understanding of systems engineering techniques
Markets and promotes Systems Engineering capabilities so that end users understand the team’s capabilities and the associated benefits
Presents complex design concepts and rationale to multidisciplinary teams, as well as to key stakeholders and business partners
Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner
Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives
15% – Delivery & Execution:
Provides guidance on configuration, debugging, and support for infrastructure
Documents, reviews and ensures that all quality and change control standards are met
Guides field and corporate roll-outs of technology
Guides the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
Reviews specifications for complex technology solutions
Provides regular status to leadership regarding progress of Systems Engineering efforts
Reviews and approves purchase requests for hardware and software
Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics
15% – Support & Enablement:
Removes roadblocks and obstacles that may impair Systems Engineers to help ensure efforts meet strategic, financial, and technical goals
Receives and prioritizes escalations and incoming requests from product teams and stakeholders
Guides the production of in-house documentation around solutions
Monitors tools and proactively helps teams struggling with systems issues
30% – People:
Provides leadership, mentoring, and coaching to Systems Engineering professionals
Attracts, retains, and develops top talent
Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
Fosters collaboration with team members to drive value and identify and resolve impediments
Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
Guides more junior team members in strategy, alignment, analysis, and execution tasks
Participates in and contributes to learning activities around systems engineering core practices (communities of practice)
NATURE AND SCOPE
Typically reports to the Technology Director, Sr. Director or Vice President.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel 5% to 20% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Must be legally permitted to work in the United States
The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 6 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
6-8 years of relevant work experience
Professional experience in the following areas: Infrastructure Engineering, Network Engineering, Database Engineering, or Security Engineering
Proficiency in working as part of a collaborative, cross-functional, modern engineering team
Proficiency in guiding more junior team members through systems engineering fundamentals in a professional setting
Proficiency in managing and growing team members in a professional setting
Proficiency balancing workloads across teams
Proficiency managing and growing vendor relationships; experience with vendor negotiations
Proficiency in infrastructure, network, database or security troubleshooting and remediation; experience with at least one other
Experience installing and upgrading applications or databases and performing system maintenance
Experience with networking, system and hardware design and architecture, DBMS concepts, SQL programming, and client server concepts
Experience with system and environment analysis, design, and optimization
Experience with object oriented programming languages (preferably Java), distributed computing environments, and code reviews
Experience with system security design and management
Experience with disaster recovery planning and engineering
Experience monitoring the operational status and performance of, and configuring as well as tuning systems, networks, or databases
Experience with operating system commands and utilities as well as scripting
Experience working with cloud platforms such as GCP and Azure
Proficiency in supporting a 24×7 retail operation
Knowledge, Skills, Abilities and Competencies:Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
Business Insight: Applying knowledge of business and the marketplace to advance the organization s goals
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Develops Talent: Developing people to meet both their career goals and the organization s goals
Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
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